Ashlee Potts

Patient-focused Certified Medical Assistant and nursing student with experience in outpatient clinics, home health, and inpatient hospital environments. Proven ability to adapt quickly as a float across multiple units while providing compassionate patient care, supporting vital signs monitoring, assisting with activities of daily living, and collaborating with interdisciplinary teams to maintain safety and quality of care.

Medical Assistant - Baylor Scott & White Health Group

(2025-03)

• Support cardiology providers through patient preparation, clinical documentation, and procedural assistance.
• Promote staff development by sharing clinical knowledge and encourage best practices to support high-quality patient care.
• Reinforce standardized workflows and clinical protocols across team members.
• Diligently coordinate and place provider orders for diagnostic and hospital-based procedures.

Lead Certified Medical Assistant - Baylor Scott & White Family Health Center

(2023-09 - 2025-03)

• Recognized by peers and upper leadership for my ability to train and mentor new staff to ensure safe, ongoing, supportive patient advocacy and care.
• Provided clinical support in a family medicine clinic as a float MA, adjusting to varying provider preferences and workflows
• Foster team communication and continuity of care during staffing shortages or high volume with physicians and clinical staff to maintain efficient patient flow.

Access Services Representative - Baylor Scott & White Medical Center

(2022-08 - 2023-09)

• Functioned as an inpatient float, rotating through hospital departments including main registration, women's services, labor & delivery, imaging, and cardiac rehabilitation
• Entered patient rooms to obtain required documentation and financial authorizations while respecting bedside care and nursing workflows
• Communicated with hospitalized patients and families during vulnerable situations with empathy and professionalism

Scheduling Specialist - Baylor Scott & White Imaging Center

(2018-12 - 2020-08)

• Scheduled imaging appointments for eight Baylor Scott & White locations using Epic and Allscripts.
• Managed provider orders, patient communication, and interdepartmental coordination.
• Communicated effectively with leadership and teams via Microsoft Outlook, Teams, and Skype.

Animal Shelter Volunteer - Operation Kindness

Homeless Shelter Volunteer - Create Church

(2025)

Bachelor of Science - Nursing - West Coast University, Texas

Clinical Medical Assistant - UTA Health Careers Institute (2022)

Associate Degree - Health Science - Dallas College (2021)