Ashley Betts

Detail-oriented professional with experience in tax examination, administrative support, financial processing, records management, and physical security. Skilled in reviewing documents, analyzing account information, resolving discrepancies, keeping confidential records, and providing customer service.

Tax Examining Technician - Internal Revenue Service - Memphis, TN

(2026-08)

• Review and analyze tax returns, taxpayer accounts, and supporting documentation to ensure accuracy and compliance with tax laws and regulations.
• Research tax account discrepancies, resolve processing issues, and decide proper account adjustments. Process tax transactions, keep correct records, and communicate findings per IRS procedures.

CTS Secretary - Job Corps - Memphis, TN

(2025-09 - 2026-10)

• Provide administrative support to the Career Transition Services (CTS) team by supporting student records, preparing documents, and managing correspondence.
• Track student employment progress, projected departure dates, and career transition requirements. Coordinate communication among students, counselors, and staff to support employment placement and transition services.

Lockbox Processor - First Horizon Bank - Memphis, TN

(2025-07 - 2026-07)

• Open, sort, scan, and process checks and payment documents accurately and efficiently.
• Merge electronic payments and support paper and electronic records. Review and resolve payment exceptions using web-based processing systems.

Tax Examiner Clerk - Internal Revenue Service - Memphis, TN

(2024-12 - 2025-07)

• Analyzed complex tax accounts and Appeals and Counsel cases under applicable tax laws and regulations.
• Calculated taxes, penalties, and restricted interest; reviewed assessments, over assessments, and applicable limitations periods.

Administrative Assistant - Yazaki North America - Memphis, TN

(2021-10 - 2024-12)

• Coordinated administrative operations, meetings, personnel documentation, and office records.
• Improved office organization, communication, and workflow efficiency.

Loan Escrow Specialist - Regions Bank - Memphis, TN

(2019-11 - 2021-10)

• Prepared and reviewed escrow analyses and real estate transaction documentation.
• Analyzed financial information, verified requirements, and coordinated closing documentation and fund disbursements.

HR Assistant - GENCO ATC Logistics & Electronics - Memphis, TN

(2016-12 - 2019-11)

• Supported human resources operations, employee documentation, and performance management processes.
• Reviewed and processed technical and legal documents while supporting correct records.

Teller - Sun-trust Bank - Memphis, TN

(2014-12 - 2016-12)

• Assist customers with account questions, banking services, and resolving issues.
• Process customer deposits, withdrawals, check cashing, and other banking transactions accurately.

Physical Security Specialist - Methodist University Hospital - Memphis, TN

(2012-01 - 2014-12)

• Monitored facility security, enforced access procedures, and conducted safety assessments.
• Responded to security incidents and supported emergency preparedness procedures.

Physical Security Specialist - PFS Web Inc. - Memphis, TN

(2010-03 - 2012-03)

• Monitored access control systems and protected facilities against unauthorized entry.
• Conducted security checks, documented incidents, and supported workplace safety procedures.

Tax Examiner - Unemployment Office - Memphis, TN

(2009-03 - 2012-01)

• Resolved tax account inquiries, corrected processing issues, and calculated taxes, penalties, and interest.
• Processed account adjustments, refunds, credit transfers, and delinquent tax matters.

High School Diploma - Fairley High School (2009-05)