Gory Gamil

To obtain a challenging position in dealing with financial and banking services in a dynamic and innovative bank where I can use my technical and analytical skills.

Tax Preparer - AOL Tax

(2023)

• Receive and review relevant documents to conducting thorough reviews of potential tax scenarios.
• Informing clients with ongoing progress of tax preparation process.
• Collecting relevant financial records, including pay stubs and income statements for business clients.
• Inputting data from financial records into tax return software.
• Applying federal, state and local tax law to determine deductions and how much each client will owe or earn on the return.
• Acting as a representative for clients with IRS and state as required.
• Building customer relationships to promote and expand the business.

Customer Service Associate - JcPenny

(2021-06 - 2024-03)

• Greet customers as they approach the checkout area and provide assistance with locating products or answering questions about merchandise.
• Assessing client to open new business account and New credit cards.
• Handle customer complaints and issues calmly and professionally, escalating to management when necessary.
• Operate cash registers, POS systems and software to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• Run prices check for cashiers and customers on items without price tags or where there is a price discrepancy.
• Manage cash drawer by ensuring it has sufficient change and balancing it at the beginning and end of shifts.
• Assist in the return and exchange process by verifying product conditions, understanding return policies, and processing transactions accordingly.
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media.

Retail Banker - CitiBank- in Middle East

(2001-08 - 2014-11)

• Verifies customers' identities by following customer authentication policies & procedures.
• Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs.
• Build trust relationships, customer loyalty and satisfaction.
• Balances cash drawers Automated Teller machines.
• Adheres to safe deposit box procedures/operations and guidelines.
• Assessing customer needs and introduce new financial products and services.
• Resolve customers' issues and provide relevant information.
• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Accepting deposits of both checks and cash and validating deposit slips.
• Answer queries and to assist customers with account related issues.

BSc - Business and Administration (2001-04)