Ashley Brantley

Reliable and versatile professional with experience in customer service, healthcare, home health care, banking, fraud prevention, and administrative support. Strong communication, organization, problem-solving, and attention-to-detail skills, with experience handling sensitive information, assisting customers and clients, maintaining accurate records, and working in fast-paced environments. Adaptable, dependable, and committed to providing excellent service while learning new systems and responsibilities.

Home Health Aide at Best Friend Companion Care (2020-01 – Present)

Provided compassionate in-home support and companionship.

• Assisted clients with daily activities and personal care needs.
• Monitored and reported changes in client condition or behavior.
• Maintained a safe and supportive environment.
• Communicated with families regarding client needs and care.
• Maintained confidentiality while handling personal and sensitive information.

Fraud Department Representative at Citi Bank (2024-01 – 2024-07)

• Reviewed customer accounts and transactions for potential fraudulent activity.
• Assisted customers with fraud-related concerns and account issues.
• Followed security, privacy, and verification procedures.
• Documented customer interactions and account activity.
• Handled sensitive customer information with confidentiality and attention to detail.

Certified Nursing Assistant / Medical Assistant at Signature Healthcare of Orange Park (2016-01 – 2020-12)

• Provided patient support and assistance with daily care needs.
• Recorded patient activities and reported developing concerns to management.
• Maintained medical records and electronic documentation.
• Followed HIPAA requirements for documentation and communication.
• Coordinated patient schedules and medical appointments.
• Followed healthcare provider instructions and established care procedures.

Certified Nursing Assistant / Medical Assistant at Angel's Watch Over Me Adult Living Healthcare (2013-01 – 2016-12)

• Maintained and organized medical records and documentation.
• Monitored patient behavior and reported changes to supervisors.
• Managed patient schedules and assisted with doctor's appointments.
• Followed healthcare instructions and rehabilitation plans.
• Maintained HIPAA standards when handling documentation and client information.

Certified Nursing Assistant at HCR ManorCare (2015-01 – 2016-12)

• Documented patient status and reported concerns to nursing supervisors.
• Recorded vital signs and monitored residents' mood, mobility, intake, and output.
• Collected urine and fecal samples.
• Repositioned clients to help prevent pressure-related injuries.
• Assisted nurses with patient care procedures and equipment.
• Provided comfort, companionship, and daily assistance to residents.

Customer Service at Pete's Retreat Internet Cafe (2013-01 – 2014-12)

• Assisted customers and provided professional customer service.
• Supported daily business operations.
• Helped maintain customer satisfaction and loyalty.
• Supervised and inspected cards and equipment to verify proper functioning.
• Assisted with daily operational and mathematical tasks.

– Florida State College of Jacksonville (FSCJ)

General Educational Development (GED) (2015-01)