Tania

Bilingual professional with a background in customer service, sales, real estate, and entrepreneurship.

Experience working directly with customers and assisting with a family real estate business has developed strong communication, organization, and problem-solving skills. Adaptable, responsible, and quick to learn new systems and responsibilities. Strong ability to work independently as well as part of a team, with a professional and customer-focused approach.

CUSTOMER SERVICE AGENT (CSA) at American Airlines (2026-01 – Present)

• Provide professional and courteous customer service to passengers in an airport environment
• Assist customers with questions, requests, and travel-related needs while maintaining a positive experience
• Communicate clearly with customers and team members in a fast-paced operational environment
• Follow airline procedures and safety requirements while supporting daily airport operations

CUSTOMER SERVICE & RETAIL SALES at Mexican Store (2022-06 – 2026-08)

Seasonal Employment | Summer 2022, Summer 2025 & Summer 2026

• Deliver professional and personalized customer service in a fast-paced retail environment
• Assist customers with product inquiries, purchases, and general requests
• Process cash transactions accurately and efficiently
• Operate point-of-sale and computer systems to process sales and maintain customer information
• Support daily store operations and maintain an organized, clean, and welcoming environment

LEASING ASSISTANT at Family Real Estate Business (2023-01 – 2026-12)

Part-time

• Supported the rental process for houses and apartments
• Communicated with prospective tenants, provided property information, and responded to inquiries
• Created, maintained, and updated property listings through social media and online platforms to increase visibility among prospective tenants
• Coordinated property showings and appointments with prospective tenants
• Conducted follow-up communication with interested clients throughout the process

HIGH SCHOOL DIPLOMA in International Baccalaureate (IB) | Professional Certificate in Entrepreneurship – UPAEP (2023-09 – 2026-06)