Administrative Assistant - Weinsure
(2023-01 - 2024-12)
- Answer in-bound calls and route to appropriate department
- Gather information pertaining to quote from prospect
- Make out-bound calls to potential prospects
- Aids in day to day office procedures and processes
- Manage new sale documents provided by producers and submit them to appropriate departments
- Solicits new business cross-sell leads
- Set priorities and manages workflow to ensure efficient, timely, and accurate processes of transactions adhering to the standard office procedures
- Accurately document all transactions
Claims Benefits Specialist - CVS/Aetna
(2023-01 - 2023-12)
- Analyzes and approves routine claims that cannot be auto adjudicated
- Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and applies all cost containment measures to assist in the claim adjudication process
- Routes and triages complex claims to senior claims benefits specialist
- Proofs claim or referral submission to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, claim coding, including procedure, diagnosis and pre-coding requirements
- Utilizes all applicable system functions available ensuring accurate and timely claim processing service
- Work on systems for processing claims such as ACAS, MEA etc.
Domestic Engineer - SAHM
(2018-01 - 2023-12)
- Responsible for implementing daily routines and being accountable for tasks related to the care of the home
- Excellent at dealing with stressful situations with a calm and positive attitude
- Model appropriate social behaviors in order to cultivate the development of interpersonal communication skills
- Construct and execute a consistent daily schedule, maintaining detailed records at all time
- Maintain cleanliness and sanitation of all work and play areas
- Manage finances and ensure strictly compliance with budgetary requirements
- Conduct and coordinate frequent shopping excursions
- Maintain multiple schedules for appointments and activities
- Support children's emotional and social development
- Possess exceptional organizational skills in support of coordinating extracurricular activities
Teacher - Morning Star Christian Academy
(2013-01 - 2023-12)
- Designed lesson plans for multiple classes utilizing instructional materials as well as audio, visual, and technological aids
- Utilized a variety of delivery approaches to meet a wide variety of student capabilities and needs and to ensure instructional outcomes meet or exceed state and district standards
- Communicated and connected with students and parents both sensitively and directly to provide an optimal learning experience for all students
- Supervised and evaluated the students' progression rates through anecdotal records, student-teacher conferencing, peer evaluation, checklists, and student portfolios
- Led the teaching of general education, providing support to individuals with learning challenges and special needs within an inclusive classroom
- Maintained complete responsibility for the organization, teaching, and curriculum planning
- Planned and developed developmentally appropriate activities that promote instruction in accordance to bright from the start regulations
- Incorporated hands-on activities and engaging manipulatives to accommodate all styles of learning
Accounts Payable/Administrative Assistant/Office Manager/Customer Service Representative - Bethea Baptist Retirement Community
(2005-01 - 2008-12)
- Facilitate meetings for professional development and updates in organizational and safety processes
- Quality check all work for accuracy and integrity, conducting performance evaluations and providing constructive feedback in order to enhance overall efficiencies
- Audited transactions and responsible for daily cash/credit reconciliation
- Provided administrative support to staff/management as needed
- Received all incoming shipments, processed invoices for vendors and maintained all inventory, ordering as needed
- Cashed petty cash vouchers, dispensing checks and maintained petty cash drawers
- Quality checked all documentation for accuracy and data integrity
- Demonstrated proficiency in accounting functions and processes
- Responsible for disbursement and mailing of processed checks
- Prepared bank deposits and inserted all information into the system
- Maintained compliance with all policies and procedures
- Performed bookkeeping procedures according to accounting processes
Licensed Insurance Agent/Customer Service Representative (REMOTE) - Allstate
(2003-01 - 2005-12)
- Served as a point of contact for all walk-in clients and provided assistance on all insurance related matters. Resolved customer issues and maintain quality control and satisfaction records, constantly improving service and receiving multiple awards for accuracy
- Processed Insurance claims
- Developed and implemented customer understanding of our products which resulted in increased company efficiency and productivity
- Performed additional support functions, including telephone support
- Accurately maintained and renewed insurance policies as well as perform photo inspections, processed premium payments, and coordinated the set-up of payment plans for our clients
Cashier - IGA
(2000-01 - 2003-12)
