Ashley Gray

Healthcare compliance and data operations professional with 8+ years of experience supporting HIPAA-regulated environments, privacy standards, and data integrity across healthcare systems. Skilled in conducting data validation, auditing records, investigating discrepancies, and supporting incident resolution through cross-functional collaboration. Proven ability to document findings, identify root causes, and improve processes to ensure regulatory compliance and operational accuracy.

Experienced in handling sensitive information and supporting compliance-focused workflows in high-volume healthcare environments.

Lead Health Information Specialist - Datavant - Remote & Florida, USA

(2025-04)

Support and manage high-volume healthcare data workflows in a HIPAA-regulated environment, ensuring accuracy, integrity, and compliance

• Conduct data audits and validation reviews to identify discrepancies, inconsistencies, and potential compliance risks
• Investigate and resolve data and workflow issues by gathering information, analyzing records, and coordinating with internal teams
• Serve as a point of contact for issue triage and escalation, ensuring timely resolution of sensitive or complex cases
• Collaborate with operations, compliance, and technical stakeholders to support incident review, documentation, and resolution
• Develop and maintain clear documentation, audit trails, and procedural guidance to support compliance and consistency
• Identify trends and recurring issues within workflows and contribute to process improvements and risk mitigation efforts
• Support system and workflow changes while ensuring compliance standards and data integrity are maintained

Area Health Information Specialist II - Datavant - Remote & Florida, USA

(2024-04 - 2025-04)

Health Information Specialist I - Datavant - Remote & Florida, USA

(2018-05 - 2019-05)

Unit Coordinator - Gunnison Valley Hospital - Gunnison, CO

(2021-12 - 2022-05)

• Supported administrative and clinical workflows using electronic health record and scheduling systems
• Maintained accurate patient documentation in compliance with HIPAA and hospital data policies
• Assisted with onboarding and system training for new staff to support consistent system use
• Coordinated communication between departments to support efficient patient care operations

Call Center Supervisor - Employment Express Professionals - Newport News, VA

(2019-09 - 2021-02)

• Supervised daily operations for a customer service team using system-based workflow and performance monitoring tools
• Managed issue escalation and resolution processes within customer support platforms
• Developed training materials and procedural documentation to support system usage and operational consistency
• Provided coaching and support to improve team productivity and service quality

Senior Clerk - Alachua County Health Department - Gainesville, FL

(2017-07 - 2018-04)

• Supported daily operations using public health information systems and digital records platforms
• Maintained data accuracy, confidentiality, and regulatory compliance when processing sensitive health records
• Assisted staff with system navigation, data standards, and documentation procedures
• Contributed to process documentation and standardization to ensure consistent system usage across departments

Master of Science - Information Systems - University of Phoenix

Bachelor of Science - Management - University of Phoenix

Associate of Science - Health Information Technology - Ultimate Medical Academy