Ashley LeDoux

Highly organized and customer-focused professional with extensive experience in customer service, office management, team leadership, and problem-solving. Proven ability to develop and implement customer service policies and procedures that improve customer satisfaction and operational efficiency. Strong communicator with exceptional conflict resolution skills and the ability to effectively manage escalated customer concerns. Authorized to work in the United States for any employer.

Customer Service Representative Supervisor at Self-Employed Subcontractor (2019-08 – 2025-12)

• Managed escalated customer calls professionally, identifying customer needs and providing effective solutions.
• Navigated multiple computer systems and applications to locate and deliver accurate information.
• Delivered personalized support while resolving customer account issues quickly and efficiently.
• Collected, analyzed, and summarized performance data to prepare call center reports and identify trends.
• Maintained high standards of customer satisfaction through effective communication and problem resolution.

Office Manager at LeDoux Signs (2009-05 – 2019-08)

• Recruited, trained, and supervised employees while promoting a strong customer service culture.
• Resolved complex customer complaints and provided guidance regarding company policies and procedures.
• Developed and maintained productive relationships with vendors and suppliers.
• Coordinated office operations and workflow to maximize productivity and resource utilization.
• Supported daily business functions, ensuring smooth administrative and operational processes.

Business Management, General Studies in Business Management – Ashford University (2008-05)

High School Diploma – Mason City High School (2004-05)