Ashley Patterson

Experienced operations and customer service leader with 10 years of experience across restaurant management, retail-style customer service, hiring, inventory, scheduling, employee development, and day-to-day operations. Known for stepping into locations that need support, organizing teams and processes, and helping employees succeed. Seeking a growth-oriented retail or remote position where strong leadership, organization, problem-solving, and community-minded service can contribute to a team.

Manager at McDonald’s (2019 – 2026)

• Managed restaurant operations across multiple locations in Hudson, Barberton, and Wooster, Ohio.
• Transferred between locations to provide leadership and help improve store operations and team performance.
• Led hiring activities, employee onboarding, staffing, scheduling, and employee file management.
• Managed inventory and ordering while maintaining accurate records and supporting daily operational needs.
• Completed office and administrative responsibilities, including schedules, documentation, and employee records.
• Planned employee outings and team activities to support morale, teamwork, and a positive workplace culture.
• Supported and coached team members while helping departments stay organized and meet operational goals.

Coffee Shop Manager at Scenic River Bistro (2018 – 2019)

• Ran day-to-day coffee shop operations independently, including customer service, ordering, and inventory.
• Built strong customer relationships and expanded customer service experience in a fast-paced environment.
• Managed product ordering and inventory levels to support smooth daily operations.
• Handled multiple responsibilities independently while maintaining a welcoming customer experience.

Youth Program Staff at Orrville Boys & Girls Club (2017 – 2018)

• Supervised and supported children while responding to a wide range of individual needs.
• Developed strong communication, patience, organization, and stress-management skills in a busy environment.
• Earned CPR certification and gained experience maintaining a safe and supportive environment for youth.

Team Member / Opening & Closing Staff at Panera Bread (2016 – 2017)

• Provided customer service and handled cash-control responsibilities.
• Worked as part of a team to maintain efficient daily operations and a positive customer experience.
• Performed opening and closing responsibilities and helped ensure the restaurant was prepared for business.

High School Diploma