Kayla Pellan

Staff Leadership and HR Management: Recruit, hire, train, and when necessary, terminate staff; oversee performance evaluations; foster a positive and productive work environment.

Operational oversight: Manage daily office processes, created and maintain workflow efficiency, and resolve operational challenges, including urgent customer service issues. Managed FAA-related processes: oversaw communication workflows tied to FAA requirements, reducing delays and improving regulatory readiness. Ensured to stay up to date with FAA changes and requirements by attending bi-annual training courses and participating in AME town halls.

Practice Manager at AV8RMED Aviation Medical Examiner – FAA (2024-06 – Present)

• Staff Leadership and HR Management: Recruit, hire, train, and when necessary, terminate staff; oversee performance evaluations; foster a positive and productive work environment.
• Operational oversight: Manage daily office processes, created and maintain workflow efficiency, and resolve operational challenges, including urgent customer service issues.
• Managed FAA-related processes: oversaw communication workflows tied to FAA requirements, reducing delays and improving regulatory readiness. Ensured to stay up to date with FAA changes and requirements by attending bi-annual training courses and participating in AME town halls.
• Financial administration: oversee and issue payroll for all staff members, accounts payable/receivable, budgeting, and vendor contracts; ensure timely payment of bills.
• Facilities and resource management: coordinate building expansions, maintain equipment, manage supply inventory, and ensure compliance with safety standards.
• Scheduling and clinical coordination: organize patient and provider schedules, facilitate case reviews and submissions, assist with preparing evaluation reports, and manage referrals.
• Marketing and community engagement: develop and execute marketing strategies, coordinate events, and promote the practice within the community. Responsible for creating the business logo, all marketing materials, business cards, and maintaining/updating the company website and social media platforms.
• Clinical support and lab coordination: set up labs, manage diagnostic workflows, ensure that airman obtained the appropriate testing when applicable.

Director of Healthcare Staffing at Interim Healthcare (2023-08 – 2024-06)

Directed dual-department operations, recruitment, clinical placement, and training initiatives for both the Travel Nursing and Home Health divisions. Managed a combined team of recruiters and coordinators, optimized field staff utilization, and maintained strict clinical compliance across distinct acute care and home-based environments.

• Curriculum Development: Designed and executed interactive weekly training modules, utilizing both virtual PowerPoint sessions for remote onboarding and interactive, in-person clinical simulations.
• Hands-On Competency Checks: Facilitated mandatory, hands-on clinical labs to certify staff on critical medical equipment and skills, including Hoyer lifts, blood pressure monitoring, and patient transfer safety techniques.
• Travel Nursing Management: Led regional recruitment and retention strategies for travel RNs, minimizing assignment drop-outs and accelerating time-to-fill for critical hospital vacancies.
• Home Health Operations: Oversaw the daily scheduling and placement of home health nurses and aides, optimizing patient visit utilization and ensuring seamless continuity of care.
• Dual-Regulatory Compliance: Guaranteed complete compliance with Joint Commission standards for travel nursing contracts, while simultaneously meeting strict CMS and state guidelines for home health reimbursement and OASIS documentation.
• Contract & Client Relations: Partnered with hospital executives for high-volume travel contracts and built relationships with community health networks to expand home health referrals.

Senior Healthcare Specialist at Blue Water Staffing (2021-12 – 2023-01)

• Executive Operations Support: Served as the direct operational partner to the company President, overseeing cross-functional workflows across compliance, payroll, account management, and business development.
• Workforce Development: Authored and implemented centralized training manuals and standardized onboarding curriculum for both the Compliance and Recruitment divisions.
• Contract Architecture: Spearheaded full-cycle contract management, authoring tripartite agreements defining provider-to-agency, agency-to-client, and provider-to-client liabilities and financial terms.
• Sourcing & Talent Pipeline: Managed multi-channel recruitment strategies via digital media and referral networks to source, screen, and submit credentialed healthcare providers.
• Conflict Resolution & Logistics: Mediated service-level disputes between client facilities and field staff, while concurrently supervising end-to-end travel, housing, and reimbursement logistics.

Associate Vice President at GQR Healthcare (2021-09 – 2021-12)

• High-Volume Talent Acquisition: Leveraged specialized healthcare recruitment platforms (Vivian, Indeed) and social media networks to source and screen top-tier clinical candidates.
• Credentialing Alignment: Monitored the end-to-end credentialing pipeline to verify that field staff met stringent institutional requirements, securing official clearance prior to facility deployment.
• Performance Coaching: Served as the primary liaison for clinical leads and providers, delivering proactive performance feedback, resolving assignment conflicts, and optimizing retention.

Recruiting Specialist & Account Manager at Accountable Healthcare Staffing (2018-06 – 2021-09)

• Regional Account Management: Directed accounts for key Georgia-based healthcare facilities (Landmark, Dorminy, Coffee Regional), successfully managing critical transitions including the AMN takeover of Emory Healthcare.
• Contract Negotiation & Risk Mitigation: Originated clinical contracts outlining complex parameters including blended pay rates, time-off allocations, project duration, and disciplinary frameworks.
• Onboarding & Submission Pipeline: Evaluated clinical aptitudes, soft skills, and licensure histories for RNs, LPNs, and CNAs to execute compliant facility submissions and hospital onboarding.
• After-Hours Crisis Operations: Managed bi-weekly on-call operations for the Macon branch and corporate accounts, resolving real-time staffing shortages and client issues outside standard business hours.
• Digital Branding Initiatives: Conceived and executed targeted marketing content for weekly corporate email campaigns and social media channels to bolster talent attraction.

Branch Manager at Wagner Service Solutions (2016-06 – 2017-09)

• Branch Growth & Operations: Designed and executed a comprehensive regional recruitment strategy that exponentially increased weekly billing hours and market share within the first six months.
• Performance Leadership: Managed, mentored, and disciplined branch staff by establishing clear job expectations, enforcing company policies, and implementing productivity standards.
• End-to-End Talent Acquisition: Overseen full-cycle recruitment workflows including job analysis, candidate sourcing, screening, interviewing, and compliant employee onboarding.
• Workforce Logistics & Payroll: Supervised high-volume weekly payroll processing, generated documented analytical recruitment reports, and served as the primary liaison for active client managers to forecast future hiring needs.

– Middle Georgia State University (2012-08 – 2014-05)

– Warner Robins High School (2012)