Ashley Rayon

Motivated and compassionate administrator with over 10 years of experience in workforce development, case management, healthcare coordination, and client advocacy. Skilled in guiding diverse populations toward employment, managing program budgets, and leading coaching teams. Adept at building community partnerships, preparing clients for job readiness or workforce coaching role to empower individuals through career advancement.

Recruiter/Financial Coach at SERJobs (2023-09 – Present)

• Conduct one-on-one navigation sessions and financial coaching sessions to assess clients' employment goals, financial needs, barriers, and readiness for workforce participation.
• Conducted engaging new candidates in orientations with clear communication expectations, resources, and career pathways.
• Built and maintained relationships with community organizations, workforce partners, and local high schools to expand outreach and talent pipelines.
• Maintained accurate candidate records and tracked recruitment activity in Salesforce, LISC, and excel sheets.
• Educated clients financial literacy topics, including budgeting, banking, credit building, debt reduction, saving strategies, and long-term financial planning.

Health Advocate Lead at 2nd MD (2022-01 – 2023-09)

• Supervised a team of 9+ Health Advocates, providing mentorship, quality assurance, and coverage for supervisory responsibilities.
• Coordinated medical record acquisition from over 100 healthcare facilities; ensured HIPAA compliance.
• Provided high-quality support to patients navigating complex care needs and insurance processes.
• Built strong relationships with external providers to improve the turnaround time of medical documentation.

Customer Care Coordinator at Numotion (2019-04 – 2022-01)

• Supported clients in obtaining durable medical equipment through insurance verification and medical documentation management.
• Served as administrative assistant to the Program Administrative Techs, managed calendars and internal communication.
• Processed payments, resolved customer service issues, and liaised with insurance companies regarding benefits and claims.
• Trained new hires on order processing and documentation standards.

Coordinator at Memorial Hermann (2014-08 – 2019-04)

• Provided technical support and facilitated interdepartmental communication to meet patient scheduling needs.
• Verified insurance for 100+ patients, ensuring accurate billing and eligibility for services.
• Processed payroll and maintained department budget records with accuracy.

Kelsey Seybold (2010-09 – 2014-08)

• Responded to high-volume inbound calls from patients, hospital staff, and medical providers.
• Paged on-call doctors based on rotation schedules, urgency level, and department protocols.
• Scheduled patent appointments, confirmed upcoming visit, and updated records in Epic System.
• Followed HIPAA guidelines to protect patient information and ensure confidentiality.

Bachelor Degree – University of Houston