Edward Thomas

To obtain a position in a growing organization that will utilize my experiences, as well as further develop my strong customer service skills and organizational skills.

Dishwasher at Whole Foods Market (2016-11 – Present)

• Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
• Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
• Increased machine efficiency by scraping and pre-washing dishes
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs
• Kept work area clean, dry and free of debris to prevent incidents and accidents
• Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff

Customer Service/Online Sales at TonysCloset.com (2013-11 – 2015-03)

Responsibilities

• Answer Emails
• upload Images to Website
• Process Orders
• Ship Products
• Help Promote Site & Clothing

Cashier/Sales Associate at Petsmart (2011-02 – 2013-05)

• Unload Truck
• Provided knowledge to customers about pet care and pet care safety
• Maintained pet care standards
• Fed the animals
• Cleaned animal's habitat
• Restock Shelves
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Operated cash register for cash, check and credit card transactions with 100% accuracy
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Counted out cash drawers
• Stocked shelves

Shift Leader at Dunkin Donuts (2010-12 – 2011-12)

Shift Leader, closed store supervised employees.

• Provided professional and courteous Customer Service at all times.
• Promoted new Dunkin Donut products.
• Adhered to Brand standards and systems, delivering quality food and beverages to each guest.
• Responded to specific customers needs and resolved problems with sense of urgency.
• Followed all procedures related to cash, cleanliness, food safety and restaurant safety and security.

Assistant Manager at Family Dollar stores (2009-02 – 2010-11)

Opening/Closing procedures

• Assist Customers With Refunds/Exchanges

Investigative Assistant at Ulysses Investigative Services (2008-11 – 2010-01)

Delivered subpoenas.

• Reviewed and summarized cases.
• Completed Invoices and made bank deposits.

Customer Service Representative at Interactive Response Technology (IRT) (2006-03 – 2008-09)

• Asst, Provide customer service for AT&T customers
• Advise members of contract information
• Draft and refund payments Floor Display
• Responded to customer requests for products, services and company information
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Warehouse Worker at BrandsMart USA (2004-01 – 2005-01)

• Restocking shelves Provide knowledge of products to customers warehouse assistant
• Managed product staging to efficiently transfer items between receiving, storage and shipping locations
• Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

High School Diploma – Florida Career College

– Adult Education Center