Legal Secretary at Jennifer Nicholson Attorney at Law (Present)
- Support daily law office operations, including client calls, intake, scheduling, and file organization.
- Prepare legal documents, motions, deeds, and correspondence with attention to accuracy and confidentiality.
- Manage filing, e-filing, and calendar coordination while maintaining organized client and case records.
Accounting Clerk / Administrative Assistant at Tooms, Dunaway, and Webster (2023-10 – 2026-02)
- Prepared monthly billing statements, maintained attorney time records, and tracked expenses.
- Performed filing, process serving, and general administrative support for legal staff.
Receptionist / Business Development Representative at Camping World (2021-01 – 2022-06)
- Managed a multi-line phone system, handled customer inquiries, and provided professional customer service throughout the sales process.
- Generated, qualified, and followed up on sales leads through outbound calls, customer inquiries, and internet/website leads.
- Scheduled appointments for sales staff and maintained timely follow-up with prospective and existing customers.
- Maintained accurate customer records and CRM information while tracking lead activity and follow-up.
- Promoted products, services, and current offerings while building customer relationships and supporting sales opportunities.
Investigator at Kentucky Special Investigations Unit (2015 – 2018)
- Conducted surveillance, witness interviews, statement collection, and courthouse record research.
- Reviewed documents, gathered evidence, and prepared detailed investigative reports.
- Consistently exceeded assigned metrics while maintaining strong attendance and reliability.
Customer Care Agent at ACS, a Xerox Company (2012 – 2012)
- Assisted customers with account services, issue resolution, and accurate record updates.
- Provided clear guidance, professional phone support, and strong customer service.
