Ashli Hunter

Customer-focused professional with 10+ years of experience in problem-solving, relationship building, and technology support. Skilled at simplifying complex information, resolving customer concerns, and collaborating across teams to deliver positive experiences. Eager to apply these strengths in a new role.

Senior Customer Support Specialist - Lucid Motors, Inc. - Southfield, MI

(2024-07)

• Delivered high-touch support experiences for customers by resolving vehicle software and user interface concerns with professionalism and empathy.
• Partnered cross-functionally with engineering, leadership, and internal support teams to improve customer experience and product reliability.
• Translated technical information into customer-friendly guidance, improving issue resolution and customer confidence.
• Maintained a consistent 90% CSAT score across 20+ daily interactions for two years.
• Managed multiple high-priority customer cases while maintaining strong attention to detail and service quality.

Customer Service Operations Advisor - Rivian Automotive, LLC. - Plymouth, MI

(2022-08 - 2024-03)

• Built trusted relationships with business and fleet customers by delivering responsive, solutions-oriented support and consistent follow-through.
• Promoted to Fleet Business Subject Matter Expert within one year after consistently exceeding performance metrics and customer satisfaction goals.
• Trained and mentored 50+ team members on customer engagement strategies, technical troubleshooting, and best practices to improve service delivery.
• Acted as a liaison between customers and internal teams to ensure timely issue resolution and positive client outcomes.
• Leveraged remote diagnostic tools to efficiently resolve customer concerns, reducing downtime and improving overall customer experience.

Customer Product Specialist - Apple Inc. - Novi, MI/ Toledo, OH

(2017-09 - 2021-01)

• Delivered personalized customer experiences through consultative support, product education, and solution-based recommendations.
• Helped drive a 20% increase in sales through effective customer engagement, product demonstrations, and relationship-building.
• Facilitated onboarding and product training sessions for new team members to improve team knowledge and customer interactions.
• Recognized as Accessories Subject Matter Expert for consistently exceeding customer experience expectations and increasing accessory sales by 30%.
• Built long-term customer trust by resolving concerns with empathy, professionalism, and product expertise.

Masters Degree - Voice Performance - Wayne State University