Technical Support Specialist
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Seasoned Technical Support Specialist with over 6 years of experience, including recent contributions in cybersecurity and network management at DTS. Expertise in diagnosing and resolving complex IT challenges, configuring secure network systems, and delivering exceptional support in high-pressure environments. Proven ability to enhance system performance and security while maintaining user satisfaction.
Prepared to leverage advanced technical troubleshooting and incident management skills to drive success in a dynamic IT role.
JR. PROJECT MANAGER & TECHNICAL SUPPORT SPECIALIST 05/2025 to 11/2025
● Developed and implemented robust cybersecurity protocols to safeguard critical network infrastructures.
● Collaborated with cross-functional teams to analyze and resolve complex technical issues,
reducing incident response times.
● Coordinated project schedules and resources to ensure timely completion of deliverables.
● Facilitated communication between stakeholders to align project goals and expectations.
● Performed technical research and communicated findings in language understood by staff and customers.
● Managed network administration tasks—including firewall and access control configurations—to ensure optimal system security.
● Enhanced technical documentation by automating troubleshooting guides and support processes, streamlining team operations.
Sterling Heights High School, Sterling Heights High School Diploma, 05/2019
