Shah Mashud

IT Support Specialist with a proven track record of success in customer service and IT. I am experienced in coding languages like Python and HTML. Dedicated to success and strong work ethic, consistently striving to achieve goals and exceed expectations. Passionate about Technology and committed to learning new things. Looking for opportunities to learn and grow.

• Provide exceptional customer service, face to face and over the telephone, in system set-up or resolution of problems.
• Contribute to facilitating the onboarding process for new employees by setting up accounts and profiles, dealing with password issues, and disabling termination user accounts
• Prioritize and manage multiple open cases simultaneously and ensure timely resolution of problems
• Imaging computers based on needs

Per Scholas, Detroit, MI March 2023 – May 2023

• Google IT Support Professional Certificate 
• AWS Fundamentals by Amazon Web Services June 2023

• Associate in general studies 

Bachelor in Information System Management

• Transfer to Wayne State University after getting 82 credits at Macomb Community College