Ashlynne E.J Brough

Customer service professional with experience in wireless sales, retail, hospitality, and high-volume service environments. Recognized for resolving customer concerns, communicating clearly, processing transactions accurately, and creating positive guest experiences. Brings strong relationship-building, problem-solving, and multitasking skills with a consistent focus on service quality, professionalism, and customer satisfaction.

Sales Rep at Cellular Sales Verizon (2026-11 – Present)

• Assisted customers with account questions, billing concerns, device upgrades, and service needs in a fast-paced wireless sales environment.
• Resolved customer issues professionally by listening carefully, identifying needs, and providing clear solutions.
• Recommended devices, accessories, and service plans based on customer preferences and usage needs.
• Explained product features, pricing, and service options clearly to support informed purchasing decisions.
• Strengthened customer relationships through attentive service, follow-up support, and effective problem resolution.

Front Desk Agent at La Quinta Inn on University Parkway

• Greeted guests professionally and created a welcoming experience during check-in and check-out.
• Managed room reservations, guest questions, and front desk requests while maintaining accuracy and efficiency.
• Resolved guest concerns promptly and professionally to support a positive stay experience.
• Answered phone calls, provided hotel information, and assisted guests with directions, policies, and service needs.
• Processed payments, updated guest records, and maintained organized front desk documentation.
• Coordinated with housekeeping and other staff to support room readiness and guest satisfaction.

Sales Associate at Spencer's

• Provided customer support with product selection, purchase assistance, and answers to in-store questions.
• Processed transactions accurately while maintaining attention to cash handling and register procedures.
• Managed secure access to high-value merchandise while following store policies and customer service standards.
• Completed closing duties and store cleaning tasks to support an organized shopping environment.

Finish Paint Room at Davis Mill and Cabinets

• Completed detailed cabinet finishing work while maintaining quality and production standards.
• Expanded responsibilities to support machinery operation, phone communication, and order processing.
• Assisted customers with product questions and cabinet selections based on project needs.
• Prepared finished products for shipping and delivery in coordination with team members.

Sales Associate at 7-Eleven

• Delivered customer service during overnight shifts while independently managing store operations.
• Prepared food items, fulfilled online orders, and supported timely order processing.
• Maintained store cleanliness across sales floor, restrooms, and pump area to improve the customer experience.
• Processed customer transactions and supported daily operations in a high-traffic retail setting.

Trampoline Attendant at Ninja Kids

• Monitored guest activities and maintained a safe, welcoming environment for children and families.
• Responded quickly to guest concerns and provided support during incidents requiring immediate attention.
• Assisted with food preparation, party hosting, and reservation coordination for scheduled events.
• Supported end-of-day closing tasks and maintained a clean, organized facility.

Crew Manager at Culver's

• Supported daily restaurant operations while leading team members in a fast-paced customer service setting.
• Resolved customer concerns promptly to maintain service quality and guest satisfaction.
• Assisted with scheduling, team coordination, and shift oversight to support efficient operations.
• Completed closing procedures, balanced tills, and secured the restaurant at the end of shifts.

High school diploma – Payson High School (2020-08 – 2022-05)