Audra Gage

I am a positive, self-motivated person who understands the importance of attention to detail in my work. My self-discipline and strong work ethic ensures I meet the needs of the company and the team that I support. My greatest strength is problem solving with my multiple skills and experience. I communicate effectively with information and resolution to problems to assist when needed. I am always planning and looking ahead for potential problems.

• Consistently managed 30-40 patient interactions daily, contributing to a 95% schedule utilization for two providers.
• Managed office readiness for daily operations.
• Processed voicemail and callbacks for patients to triage problems and to schedule as necessary.
• Checked-in patients and ensured appropriate paperwork was completed, entered, and 100% scanned for provider access.
• Checked-out patients, processed payments via PayJunction, and scheduled future appointments to ensure patients were on a maintenance schedule for both providers optimizing schedule availability.
• Processed daily/monthly payments approximately 30K/month and tracked payment balances and future payments.
• Completed patient chart notes and performed duties as per protocols from providers.
• Confirmed appointments for next day's appointments and rescheduled as needed.
• Requested patient reviews via Audiology Design application, 90%+ 5-star ratings.
• Processed repaired and new equipment from Oticon, stocked devices, accessories, and supplies.
• Managed faxed referrals from primary care physicians and scheduled the patients accordingly.
• Tracked and maintained 100% warranty information for patients and scheduled warranty appointments to process extensions via Oticon website.
• Closed the office when all patient appointments and administrative tasks were completed. Ensured doors were locked and equipment logged out and powered off.
• Mailed billing statements at the beginning of each month.
• Delivered monthly newsletter and birthday campaign via Constant Contact for subscribed patients.

No formal degree; some college, and years and years of on-the-job experience and training.