Audrey Charneux

👋 Hello! I'm Audrey, and I'm passionate about creating meaningful and user-centric experiences in the tech health and wellness space. With over 5 years of experience as a product designer, I've had the privilege of merging my previous career as a therapist with my skills in design.

🔍 My journey has been shaped by a strong foundation in research, both academically and in the field of UX research. I believe in the power of data and accessibility in design, and I'm committed to making sure that every user's experience is not just enjoyable but truly inclusive.

🚀 Whether it's crafting innovative solutions or collaborating with cross-functional teams, I'm always eager to push the boundaries of what's possible in the world of product design. Let's connect and explore how we can create exceptional experiences together!

QuickMD Los Angeles, CA

Product Design Lead Jun 2021 - Jul 2023

Created and implemented a complex healthcare ecosystem consisting of patient, provider, and admin platforms, resulting in increased efficiency and improved care coordination for over 1,100 patients/day

Optimized the information architecture of various platforms by leveraging user feedback, resulting in a

13% increase in urgent care booking conversions

Developed a user-friendly design system from the ground up, streamlining the product design process and reducing development time by 20%

Customized a review process for junior designers that reduced the number of errors by 90% and increased development speed

PWRDBY Los Angeles, CA

Product Designer Aug 2019 - Jun 2021

• Crafted and deployed a multi-faceted care ecosystem consisting of consumer and clinician user

interfaces, resulting in enhanced support and care for over 1,000 NHL Alumni

• Collaborated with cross-functional teams to define and implement a scalable architecture for the design

system, resulting in a consistent user experience across mobile and web platforms and cutting development costs by 17%

• Utilized user feedback to iterate on wireframes and prototypes, resulting in a 15% increase in user

engagement metrics

Neochrome Los Angeles, CA

Product Designer Mar 2019 - Aug 2019

• Coordinated with product and engineering teams to create wireframes and prototypes that aligned with

the client's vision and objectives, leading to a 20% reduction in design iterations

• Guided clients through an intensive vision refinement process in interactive workshops, leading to a 25%

reduction in project development time

• Conducted comprehensive qualitative and quantitative user research to identify pain points and

opportunities for improvement to inform our design decisions in redesigning websites

Pente à Neige Montreal, QC

UX Researcher (Part-time) Jul 2016 - Mar 2019

• Adapted a comprehensive qualitative research process, which played a pivotal role in shaping the

service's features and functionality, ultimately resulting in a 10% increase in user satisfaction

• Led meetings with founders to present research findings and showcase the potential impact of the

service, securing funding of $500,000 from the city of Montreal

McGill University Health Centre/Private Practice Montreal, QC

Mental Health Therapist Sep 2016 - Feb 2019

• Led the development of a new assessment process, reducing the waitlist by 50% and allowing for more

efficient treatment planning

• Converged with the interdisciplinary team to integrate research findings into treatment protocols,

resulting in a 20% increase in patients' positive outcomes

• Designed and administered evidence-based individual and group therapy programs, resulting in a 30%

relapse reduction for patients

Université de Montréal Montreal, QC

Research Assistant Sep 2012 - Sep 2016

• Conducted in-depth interviews and focus groups with over 100 participants, gathering valuable

qualitative data

• Analyzed and synthesized qualitative data from over 100 raw data sources to identify key themes and

patterns

• Conceptualized and rolled out an in-depth outreach strategy to recruit research participants, resulting in a

50% increase in recruitment rates compared to previous campaigns

Udacity Online

Nanodegree AI Fundamentals Graduation Date: Aug 2023

California Institute of the Arts Online

UX Specialization Certificate Graduation Date: Jan 2019

Université de Montréal Montreal, QC

Bsc and Msc Developmental Psychology Graduation Date: Jun 2014