Austin Ajuobi

Banking professional with experience supporting branch operations, regulatory compliance, and member account services in a credit union environment. Experienced in processing financial transactions, maintaining operational accuracy, verifying documentation, and supporting branch procedures while ensuring compliance with federal regulations and internal policies. Proven ability to collaborate across departments, resolve operational issues, and manage confidential financial information in a fast-paced environment.

Teller - TINKER FEDERAL CREDIT UNION - Denton, TX

(2025-01)

• Process deposits, withdrawals, loan payments, transfers, check cashing, and other financial transactions while maintaining accuracy and compliance with established banking procedures.
• Processed more than 500 member transactions annually while maintaining confidentiality and operational accuracy.
• Verify business checks, personal checks, treasury checks, government bonds, state-issued identification, passports, and military identification to ensure compliance with internal policies and regulatory requirements.
• Maintain working knowledge of Regulation CC, OFAC requirements, and Currency Transaction Report (CTR) procedures to support regulatory compliance.
• Complete OFAC verification, review share certificate documentation, and maintain accurate member account records.
• Update member identification, liens, and account information while ensuring documentation accuracy.
• Process documents through electronic imaging systems to support secure record retention and operational efficiency.
• Balance the cash drawer daily and assist with vault verification procedures involving balances of up to $500,000.
• Support branch opening and closing procedures to ensure operational readiness.
• Coordinate with branch leadership and Information Technology to resolve operational issues, troubleshoot equipment, and assist with Citrix server testing.
• Receive, sort, and distribute incoming and outgoing mail and internal branch documentation.
• Respond to member inquiries, research account issues, and coordinate follow-up through Microsoft Outlook.
• Promote appropriate financial products and services based on member needs while supporting branch service goals.
• Received written recognition through Google Reviews for professionalism and quality member service.

Front Office Assistant - UNIVERSITY OF NORTH TEXAS – COLLEGE OF VISUAL ARTS & DESIGN - Denton, TX

(2024-01 - 2025-01)

• Served as the primary point of contact for students, faculty, staff, and visitors.
• Coordinated departmental correspondence using Microsoft Outlook and Microsoft Teams.
• Retrieved, sorted, distributed, and delivered incoming mail and faculty packages.
• Maintained confidential educational records through secure document handling and disposal.
• Assisted with filing systems, document organization, and daily administrative operations.
• Directed visitors to appropriate offices, classrooms, and campus resources.

Gallery Associate - AMON CARTER MUSEUM OF AMERICAN ART - Fort Worth, TX

(2024-01 - 2025-01)

• Assisted visitors by providing information regarding museum exhibits and policies.
• Supported educational tours by coordinating with teachers and guiding visitor groups.
• Recorded visitor attendance and exhibit engagement data.
• Ensured museum policies and artwork protection procedures were consistently followed.
• Participated in diversity and inclusion training to support a welcoming visitor experience.

Bachelor of Arts - Interdisciplinary Art & Design Studies - University of North Texas

Minor - Management - University of North Texas