Austin Gonzales

Dedicated and adaptable professional with 4+ years of customer service experience in print environments. Skilled in problem-solving, de-escalating, and multitasking under pressure. Recognized multiple times for exceptional service and customer satisfaction.

Print & Marketing Associate at Staples (2021 – Present)

Produce print products and perform finishing services while managing multiple concurrent orders and maintaining production equipment.

• Produce a wide range of print products including documents, business cards, invitations, postcards, posters, blueprints, banners, mugs, and pre-inked stamps
• Perform finishing services such as lamination, straight-edge cutting, and foamboard mounting
• Operate and maintain production equipment including wide-format printers and Xerox systems
• Prepare customer files for print using Adobe Acrobat (cropping, resizing, bleed setup)
• Manage multiple concurrent orders while assisting walk-in customers during single-staffed shifts
• Manage and resupply inventory of various paper stocks and finishing materials
• Maintain tidy and organized production area and workspace

Hockey Official at Silver Creek Sportsplex (2019 – 2020)

Served as referee and scorekeeper for hockey leagues while ensuring fair competition, safety, and de-escalating conflicts.

• Served as both referee and scorekeeper for adult and youth hockey leagues
• Monitored gameplay to ensure fair competition, safety, and adherence to league rules
• De-escalated conflicts and maintained professionalism during tense situations
• First responder in on-ice medical emergencies; CPR certified throughout tenure
• Completed written reports on incidents and penalties requiring formal review

Guest Services at Morgan Hill Bowl (2018 – 2019)

Provided guest experience and facility organization while performing equipment troubleshooting and inventory management.

• Provided excellent guest experience and maintained facility organization
• Performed minor troubleshooting and managed equipment inventory
• Ensured adherence to in-house rules of conduct and gameplay

A.S. in Administration of Justice – West Valley College (2024)

Diploma – Ann Sobrato High School (2019)