Austin Kauffman

Experienced mid- level manager professional with 10+ years of expertise in customer service. Proven track record of ensuring sales goals and customer satisfaction are exceeded.

Assistant Manager

EAN Holdings (Enterprise Rent-A-Car) - Cadillac, MI October 2019 to Present

• Creates strategies to develop and expand existing customer sales resulting in increase in annual sales.
• Meets deadlines by proactively managing individual and team tasks and streamlining processes.
• Consults customers to boost product sales and services.
• Generates financial and operational reports to assist management with business strategy.
• Assesses employee performance and developed improvement plans.
• Exceeds sales quotas and increased profitability through effective sales strategy and business planning.
• Manages account to retain existing relationships and grow share of business.
• Increases profit margins by effectively controlling budget and overhead and optimizing product sales.
• Collaborates with upper management to implement continuous improvements and exceed team goals.
• Generates new contacts through networking and cold calling.

Bachelor's in Religious Studies/Theology

O.A.I/Purpose Institute - Cadillac, MI

January 2014 to December 2018