Avery Sanders

Highly knowledgeable business professional with extensive experience in Project Management, Data Analytics, and Business Analysis. Skilled in collaborating with cross-functional teams, eliciting requirements, implementing process improvements, and delivering technology-driven solutions in diverse industries including healthcare, higher education, and telecommunications.

Business Analyst III – Contractor / Full-Time Business Analyst III - WASHINGTON UNIVERSITY - St. Louis, MO

(2022-10 - 2024-09)

IT Physical Operations and Research Systems. Transitioned from contractor (10/31/22 – 2/6/23) to Full-Time position (2/6/23 – 9/30/24).

• Applied Agile and Waterfall methodologies; created Business Requirement Documents.
• Utilized Confluence/JIRA for user story management and project collaboration.
• Developed testing plans and scripts; supported release management.
• Facilitated requirement elicitation and stakeholder approvals for production deployments.

IT Sr. Business Analyst / Business Analyst / Project Manager - CHARTER SPECTRUM - St. Louis, MO

(2017-05 - 2022-11)

Telecommunications/Mobile and Project Management Office. Held multiple roles spanning IT Sr. Business Analyst (02/22 – 11/22), Business Analyst / Project Manager (05/17 – 07/21), and Billing Assurance Specialist (2017 – 2019).

• Documented business requirements and process flows using Agile and Waterfall.
• Supported Salesforce CRM platform, JIRA, Content Manager, and Eloqua Profiler integration.
• Created UAT plans, scripts, and customer journey maps.
• Created BRDs; managed milestones in BDS and PMIS.
• Led stakeholder communication, documentation in SharePoint, and business process modeling.
• Managed hybrid BA/PM roles for multiple critical projects.
• Resolved billing errors; performed audits; produced reconciliation and exception reports.
• Utilized advanced Excel (VLOOKUP, Pivot Tables) for data review and reporting.

IT Business Analyst - ELSEVIER - St. Louis, MO

(2021-10 - 2022-02)

Information Analytics.

• Analyzed and documented customer journeys and business processes.
• Developed user stories, acceptance criteria, and UAT scenarios in JIRA.

IT Business Analyst - BJC HEALTHCARE - St. Louis, MO

(2021-07 - 2021-10)

Healthcare.

• Defined and analyzed requirements; developed UAT plans and scripts.
• Supported solution engineering with detailed business requirements.

Business Analyst / Medicaid Financial Counselor - ST. LUKE'S HOSPITAL - Chesterfield, MO

(2015-08 - 2017-04)

Healthcare/Insurance.

• Determined Medicaid eligibility; processed ACA marketplace applications.
• Created SQL-based reports; performed data analysis using advanced Excel functions.

Business Analyst - CHILDREN'S MERCY HOSPITAL - Kansas City, MO

(2013-09 - 2015-08)

Healthcare/Insurance.

• Audited 3,000+ accounts for proper coding; processed 20+ reports in Excel.
• Utilized SAP Business Objects, Cerner, and other systems for data validation and process improvements.

Master of Science - Accounting - Keller Graduate School of Management (2015-08)

MBA - Keller Graduate School of Management (2012-02)

Bachelor of Science - Accounting - DeVry University (2010-02)