Avery Sheruda

Results-driven Project Manager and Customer Care Specialist with over 6 years of experience across residential construction, warranty management, and corporate sales. Proven track record of managing multi-community portfolios, coordinating cross-functional vendor teams, and maintaining high client satisfaction ratings. Expert in budget tracking, purchase orders (POs), and navigating complex municipal and client regulations to deliver projects on time and within scope.

Warranty Manager at Mungo Homes (2024-11 – Present)

• Oversee the end-to-end warranty process from initial claim assessment to final resolution, ensuring strict compliance with company policies and structural industry regulations.
• Serve as the primary liaison for homeowners, cultivating trust and maintaining positive brand reputation through proactive communication and swift conflict resolution.
• Manage and evaluate trade partner performance to ensure quality craftsmanship and timely completion of open warranty items.

Customer Care Representative / Project Manager at Lennar Homes (2022-10 – 2024-11)

• Managed post-production residential construction projects, successfully leading site inspections and walkthroughs alongside homeowners, trade vendors, and county representatives.
• Directed fiscal operations for assigned projects, independently handling all billing, invoice verifications, and purchase orders (POs) to minimize budget variances.
• Formulated strategic corrective action plans to resolve complex structural or cosmetic workmanship issues, ensuring maximum customer satisfaction.

Homecare Representative / Project Manager at H&H Homes (2021-11 – 2022-10)

• Supervised daily operations and quality assurance across multiple residential communities throughout Horry County.
• Coordinated strict scheduling and workflows between homeowners and third-party vendors to fast-track home evaluations and repairs.
• Administered back-office operations, accurately processing vendor purchase orders and documentation to keep community timelines on track.

Healthcare Benefits Specialist at Bankers Life (2021-07 – 2021-11)

• Cultivated strategic relationships with regional business owners and individual clients to drive pipeline growth and account acquisition.
• Managed pre-existing corporate and individual accounts, conducting structured follow-ups to audit active policies, mitigate lapses, and offer tailored products.
• Maintained strict adherence to state insurance laws and professional ethical standards during all client consultations.

Group Healthcare Specialist at Globe Life Liberty National (2021-01 – 2021-07)

• Strategized and executed targeted B2B sales presentations to corporate executive teams to secure group healthcare plans.
• Built and sustained long-term client relationships through detailed follow-up structures, significantly boosting account retention rates.

Assistant Manager at Avallone Lawncare (2019-03 – 2021-01)

• Optimized logistics and dispatching models for a high-volume, 600+ customer route.
• Ensured strict fleet safety and operational compliance during daily operation of commercial company work vehicles.
• Resolved escalated customer service requests promptly to ensure high satisfaction and customer retention.

Project Manager at One Call Construction (2018-01 – 2019-03)

• Orchestrated materials management, accurately forecasting, ordering, and tracking physical supply inventories required for construction projects.
• Scheduled and deployed construction crews, delegating daily tasks based on trade skill sets to ensure deadline adherence.

Undergraduate Coursework in Business Administration / Relevant Fields – Montclair State University

Undergraduate Coursework – Johnson & Wales University