Warranty Manager at Mungo Homes (2024-11 – Present)
- Oversee the end-to-end warranty process from initial claim assessment to final resolution, ensuring strict compliance with company policies and structural industry regulations.
- Serve as the primary liaison for homeowners, cultivating trust and maintaining positive brand reputation through proactive communication and swift conflict resolution.
- Manage and evaluate trade partner performance to ensure quality craftsmanship and timely completion of open warranty items.
Customer Care Representative / Project Manager at Lennar Homes (2022-10 – 2024-11)
- Managed post-production residential construction projects, successfully leading site inspections and walkthroughs alongside homeowners, trade vendors, and county representatives.
- Directed fiscal operations for assigned projects, independently handling all billing, invoice verifications, and purchase orders (POs) to minimize budget variances.
- Formulated strategic corrective action plans to resolve complex structural or cosmetic workmanship issues, ensuring maximum customer satisfaction.
Homecare Representative / Project Manager at H&H Homes (2021-11 – 2022-10)
- Supervised daily operations and quality assurance across multiple residential communities throughout Horry County.
- Coordinated strict scheduling and workflows between homeowners and third-party vendors to fast-track home evaluations and repairs.
- Administered back-office operations, accurately processing vendor purchase orders and documentation to keep community timelines on track.
Healthcare Benefits Specialist at Bankers Life (2021-07 – 2021-11)
- Cultivated strategic relationships with regional business owners and individual clients to drive pipeline growth and account acquisition.
- Managed pre-existing corporate and individual accounts, conducting structured follow-ups to audit active policies, mitigate lapses, and offer tailored products.
- Maintained strict adherence to state insurance laws and professional ethical standards during all client consultations.
Group Healthcare Specialist at Globe Life Liberty National (2021-01 – 2021-07)
- Strategized and executed targeted B2B sales presentations to corporate executive teams to secure group healthcare plans.
- Built and sustained long-term client relationships through detailed follow-up structures, significantly boosting account retention rates.
Assistant Manager at Avallone Lawncare (2019-03 – 2021-01)
- Optimized logistics and dispatching models for a high-volume, 600+ customer route.
- Ensured strict fleet safety and operational compliance during daily operation of commercial company work vehicles.
- Resolved escalated customer service requests promptly to ensure high satisfaction and customer retention.
Project Manager at One Call Construction (2018-01 – 2019-03)
- Orchestrated materials management, accurately forecasting, ordering, and tracking physical supply inventories required for construction projects.
- Scheduled and deployed construction crews, delegating daily tasks based on trade skill sets to ensure deadline adherence.
