Aviva Nguyen

Aided customers with payments and disputes on account charges, account login issues, and platform navigation. Collaborated as a liaison between departments to ensure efficient escalation paths and prompt resolution of customer inquiries. Suggested alternative methods that customers can try in the future to improve their account management.

CARDMEMBER SERVICE REPRESENTATIVE at US Bank

• Aided customers with payments and disputes on account charges, account login issues, and platform navigation.
• Collaborated as a liaison between departments to ensure efficient escalation paths and prompt resolution of customer inquiries.
• Suggested alternative methods that customers can try in the future to improve their account management.
• Identified and reported patterned feedback to managers to facilitate software product improvements based on customer needs.
• Documented customer interactions, feedback, and issue resolutions based on the inquiry.

CUSTOMER SERVICE REPRESENTATIVE at OpenTable

• Responded to high volumes of customer inquiries via inbound calls and assisted multiple customers simultaneously via live chat and email in a fast-paced SaaS environment. Made outbound calls as needed.
• Tasked with assisting with account inquiries, modifications to floor plans, menus, event promotions, and walkthroughs of the program/software.
• Mentored new hires and suggested best practices.
• Collaborated on data entry projects while ensuring strict adherence to Data Privacy standards.
• Assisted consumers with finding restaurants based on dietary needs and proximity to their hotels.

BOOKSTORE ASSOCIATE at DU Follet Bookstore

• Loaded and unloaded delivery trucks while safely handling incoming merchandise.
• Processed online orders, packaged shipments, and prepared products for distribution.
• Stocked and organized inventory to maintain efficient product flow and accurate inventory levels.
• Worked in a fast-paced environment while meeting daily operational goals.
• Maintained a clean and organized storage and sales area.

NIGHT AUDITOR at Residence Inn

• Manning the front of the hotel by performing the tasks of housekeeping, front desk, and kitchen. Maintained a stocked inventory for the hotel market by ordering supplies and using the FIFO system.
• Documented room status reports (reserved vs vacant) to prepare for the next day's operational flow.

UX FRONTEND DESIGNER at Frontend

• Responsible for qualitative user research and information architecture that pinpoints issues or improvements that can help with user experience.
• Research trends and create mockups.
• Edit, refine, and rewrite websites to be coherent and align the style with the brand.
• Designed UX/UI mockups and interactive prototypes in Figma for website projects.
• Built responsive web interfaces using HTML, CSS, JavaScript, and React.
• Collaborated with supervisors to present work, implement feedback, and continuously improve designs and code.

PET STYLIST at PetSmart

• Maintained a safe and organized work environment while handling multiple appointments and service schedules.
• Performed detailed pre- and post-service inspections to identify health and grooming concerns.
• Managed inventory levels and coordinated supply ordering to ensure uninterrupted operations.
• Followed company procedures and safety standards when handling animals and grooming equipment.
• Consistently completed services within established production timeframes while maintaining quality standards
• Managed the salon team as assistant supervisor

Bachelors at MSU Denver