Marvellous Michael

Customer-focused Customer Experience Representative with 4+ years of experience delivering timely, empathetic, and solution-driven support across remote and hybrid environments. Proven ability to handle high-volume customer inquiries, resolve issues efficiently, and follow up to ensure satisfaction and trust. Skilled in active listening, CRM tools, and cross-team collaboration to create smooth, positive customer journeys. Organized, patient, and committed to building long-term customer loyalty.

Customer Experience & Support Representative at Grassroot Movement for Tinubu (2024-03 – 2025-11)

• Served as the first point of contact for client and user inquiries, providing timely and professional responses across digital communication channels.
• Actively listened to customer concerns, identified issues, and delivered clear, step-by-step solutions to ensure resolution and satisfaction.
• Managed and resolved escalated cases with patience and empathy, maintaining a calm and positive customer experience.
• Followed up with users after issue resolution to confirm satisfaction and strengthen trust.
• Collaborated remotely with internal teams to ensure smooth service delivery and consistent customer communication.
• Created and updated internal support documentation to improve response time and service quality.

Customer Support Assistant (Remote) at Martgab Nigeria Enterprise (2022-12 – 2023-03)

• Responded to customer inquiries and service requests using CRM tools, ensuring accurate and timely assistance.
• Assisted customers with account access, data-related concerns, and general service questions.
• Maintained detailed interaction logs to support follow-ups and improve customer satisfaction tracking.
• Communicated technical and non-technical solutions clearly to customers with varying levels of understanding.
• Worked closely with supervisors and internal teams to resolve complex issues efficiently.

Freelance Data Entry Clerk (Remote) at Self-Employed (2021-01 – 2025-12)

• Managed client data entry projects, entering product details, identifiers, and transactional information.
• Ensured data accuracy by performing regular reviews and maintaining clear documentation trails.
• Delivered reports highlighting missing data and quality concerns for client follow-up.
• Consistently met project deadlines while maintaining above 99% accuracy on all submissions.

Ordinary Nation Diploma in Computer Operation and Graphics – De-Wiz World Computer Training Center (2020 – 2021)

Bachelor of Science in Management and Information Technology – Ifatoss University Benin Republic (2020-12 – 2025-12)