Aya Haffar

As a professional with a strong background in customer service and nutritional experience, I am seeking an opportunity to utilize my transferable skills in a new role. With a track record of delivering exceptional customer service and a deep understanding of nutritional principles, I am confident in my ability to make a positive impact in any organization. I am eager to contribute my expertise and bring my strong work ethic and passion for helping others to a dynamic team.

My clear communication, conflict-solving, and empathy skills have helped me build strong relationships with patients and colleagues alike. I am eager to apply my skills in clear communication, conflict-solving, empathy, and attention to detail to ensure the success and ultimately improve patient outcomes.

Dental Assistant at WVU School of Dentistry (2025-09 – 2026-05)

• Assisted dentists during patient examinations and restorative procedures by preparing treatment rooms, transferring instruments, and ensuring patient comfort.
• Prepared, sterilized, and organized dental instruments, equipment, and operatories in compliance with OSHA and infection control standards.
• Captured digital dental radiographs and prepared dental materials and medications for a variety of procedures.
• Provided chairside support during a variety of dental procedures, mixing and dispensing dental materials, and assisting with specialized clinical treatments as directed by the dentist.
• Delivered patient-centered care by supporting clinic operations, collaborating with multiple providers and students, and maintaining compliance with organizational and safety standards.

Dietary Assistant at UNC Hospital (2021-10 – 2022-05)

• Established patient-centric protocols for delivering meals to secured wards, facilitating 10% faster average meal delivery and reducing customer complaints by 60%.
• Fostered relationships with 200+ patients, gathering valuable feedback that drove customized, high-quality meal preparations & satisfaction rating of 98%.
• Collaborated with kitchen staff in delivering 500+ meals daily, achieving complete accuracy of tray construction & order compliance for each meal.
• Facilitated connectivity among colleagues through proactively organizing weekly team huddles, resulting in a 12% improvement of job satisfaction.
• Adhered to hygiene protocols ensuring patient safety, customizing sanitation processes which reduced the number of infections by 15%.
• Delivered nutritious meals to HIV and COVID patients throughout the hospital at an accuracy rate of 98%, effectively preventing malnutrition cases.

Dietary Aide at The Covington (2021-05 – 2021-10)

• Crafted well-balanced meals for up to 250 senior residents daily, customizing meals based on dietary requests & health condition resulting in 95% satisfaction ratings.
• Facilitated meaningful mealtime conversations with residents, demonstrating empathy while fostering a positive and comforting environment.
• Ensured scheduled meal deliveries had records of resident compliance while working with dietary staff to vet special diets & conditions.
• Assembled custom meals for residents requiring special attention, increasing total satisfaction ratings by 40%.
• Improved efficiency in operations by 15% through streamlining inventory requirements of necessary utensils and equipment.
• Performed precise duties such as handling cutlery and other equipment, clean-up, kitchen maintenance & setting up/taking down linen with utmost hygiene and accuracy.
• Utilized ServSafe certification to strategically inspect food items and supplies to ensure safety and quality, increasing kitchen safety ratings by 30%.

Bachelor of Science in Dietetics – Marshall University