Ayan Ahmed

Detail-oriented HR Manager with expertise in employee relations and regulatory compliance. Proven ability to manage confidential information while fostering strong relationships across diverse stakeholders.

Human Resources Manager / Operations Administrator - Blooming Kids Child Care Center - St. Cloud, USA

(2024-01 - 2026-08)

• Managed confidential personnel and administrative records, safeguarding sensitive information and ensuring compliance.
• Maintained regulatory compliance for daily operations by reviewing and updating policies and procedures.
• Served as primary contact for families, employees, and vendors, enhancing communication and support.
• Responded to inquiries and resolved customer and employee concerns professionally.
• Clarified enrollment requirements, policies, fees, and program offerings, facilitating informed decision-making for stakeholders.
• Cultivated strong relationships with stakeholders through consistent communication and engagement.

Human Services Kiosk Support - Hennepin County Human Services - Minneapolis, USA

(2025-06 - 2025-12)

• Guided clients in kiosk usage, form completion, and navigation to enhance service access.
• Welcomed visitors and evaluated service needs to deliver tailored support.
• Directed visitors to appropriate departments to facilitate access to services.
• Shared information on county services and programs to empower clients in making informed decisions.
• Provided respectful assistance to diverse populations.
• Addressed sensitive situations with professionalism and care, fostering trust and rapport.

Customer Service Representative - Premier Bank - Mogadishu, Somalia

(2020-12 - 2023-01)

• Delivered professional and respectful customer service, contributing to positive customer experiences in a fast-paced banking environment.
• Resolved customer concerns efficiently, ensuring satisfaction and loyalty.
• Assisted customers with account inquiries and everyday banking needs.
• Explained banking products, services, and policies, improving customer understanding and facilitating informed choices.
• Processed cash deposits, withdrawals, payments, and other banking transactions accurately and efficiently.
• Handled cash and balanced transactions while following bank policies and security procedures.
• Maintained accurate records and protected confidential customer information.
• Educated first-time banking customers on financial products and account management, fostering confidence in their banking decisions.

Master of Business Administration - MBA - St. Cloud State University (2027-05)

Bachelor of Arts - Human Resource Management - Alpha University (2022-01)