Aysiamikel B

Cultivated strong customer relationships by assisting with purchases, special orders, and product inquiries, ensuring exceptional service delivery. Addressed customer concerns and service issues efficiently, maintaining professionalism and high satisfaction rates. Processed transactions, refunds, and account-related requests with precision, adhering strictly to company policies and procedures.

Customer Service Associate at Lowe’s Home Improvement (2026-05 – Present)

• Cultivated strong customer relationships by assisting with purchases, special orders, and product inquiries, ensuring exceptional service delivery.
• Addressed customer concerns and service issues efficiently, maintaining professionalism and high satisfaction rates.
• Processed transactions, refunds, and account-related requests with precision, adhering strictly to company policies and procedures.
• Facilitated clear communication in person and via phone, coordinated effectively with cross-functional teams, and managed multiple orders within a dynamic, fast-paced environment.

Content Marketing Coordinator at Brand Partnerships (2022-09 – Present)

• Negotiated comprehensive partnership agreements, defining deliverables, compensation structures, and campaign objectives with brands and corporate representatives.
• Authored and meticulously reviewed collaboration agreements, detailing content requirements, established timelines, payment terms, and performance metrics.
• Produced engaging promotional video and social media content designed to amplify brand marketing obtain customer testimonials and social media mentions.
• Maintained professional and consistent communication with brand representatives throughout all phases of campaign planning, execution, and finalization.
• Ensured strict adherence to all contractual obligations, content guidelines, and critical delivery deadlines.
• Monitored and analyzed campaign performance metrics, delivering completed deliverables to brands in accordance with established partnership agreements.

Beauty Supply Team Member at Your Style Beauty Supply (2024-06 – 2025-09)

• Overview cash handling, sales transactions, inventory management, and administrative duties with exceptional accuracy and detail-orientedism.
• Provided expert product recommendations and assistance for customer inquiries, ensuring a positive shopping experience.
• Professionally resolved customer concerns, upheld strict compliance with company policies, and supported the efficient execution of daily store operations.

Assistant Manager & Server at Crab N’ Bar (2022-01 – 2023-12)

• Contributed to the oversight of daily restaurant operations, including staff scheduling, guest service management, and workflow optimization in a high-volume setting.
• Supervised, trained, and mentored team members to uphold superior service standards and maximize operational effectiveness.
• Skillfully resolved guest concerns and fostered effective communication between management and staff to guarantee outstanding customer experiences.

B.S. in Criminal Justice – University of North Texas

Associates of Arts – Cedar Valley College