Azania Floyde

Accounts Receivable and Collections professional with 5+ years of experience managing customer accounts, collecting outstanding balances, resolving payment issues, reconciling accounts, and improving cash flow. Experienced managing portfolios up to $5 million and 600+ accounts in work-tech software, financial services, and healthcare environments. Strong background in collections, invoicing, payment discrepancies, settlements, bad debt reduction, financial reporting, process improvement, and customer resolution.

Advanced

Excel skills with NetSuite, SAP ERP, Oracle JD Edwards, QuickBooks, Peachtree, Yardi Systems, and Google Sheets.

Sales Consultant / Business Development Center (BDC) Representative at STONECREST HONDA (2025-06 – 2026-04)

Collections Account Manager at EPTURA (2023-05 – 2025-06)

• Managed a $5 million portfolio of outstanding customer accounts, consistently meeting and exceeding collection targets.
• Analyzed customer accounts and payment activity to identify outstanding balances, payment issues, and opportunities to improve collections performance.
• Implemented standardized email templates and transferred accounts to EFT/ACH payment processing, resulting in a 40% improvement in overall portfolio performance within four months.
• Negotiated and settled high-value delinquent accounts, resulting in a 30% increase in negotiated settlements and reduced bad debt write-offs.
• Collaborated cross-functionally with stakeholders and legal teams to resolve customer concerns, payment issues, and account disputes.
• Generated and analyzed monthly financial reports, contributing to a 10% improvement in collection strategies and overall portfolio performance.

Collections Customer Success Manager / Collections Manager at CAPITAL ON TAP (2022-05 – 2023-12)

• Collected more than $500,000 in delinquent accounts within three months, exceeding quarterly department targets by 25%.
• Reduced average days past due by 20% through payment reminders, follow-up, and prompt resolution of customer inquiries, improving cash flow and minimizing bad debt.
• Managed high-volume collections activity while averaging 150 calls per day, contributing to a 30% increase in successful payments.
• Utilized predictive dialer systems to increase outbound call volume by 20% and improve customer contact rates.
• Trained and coached new collections team members, reducing training time by 50% and increasing team productivity by 30%.

Accounts Receivable Specialist at CONCENTRA, A DIVISION OF SELECT MEDICAL (2020-11 – 2022-05)

• Managed accounts receivable activities and reduced outstanding balances by 20% through effective collections strategies and diligent account follow-up.
• Implemented streamlined invoicing processes that improved billing accuracy by 25% and reduced payment disputes by 30%.
• Reconciled customer accounts with a 98% accuracy rate, identifying and resolving discrepancies to maintain accurate financial records.
• Managed a portfolio of 600+ customer accounts, consistently meeting or exceeding collection targets while maintaining a 95% collection rate.
• Utilized accounting software and Excel to generate financial reports, analyze data trends, and provide actionable insights to improve cash flow management.

Diploma in Math & Applied Science – Hostos Community College (2019-09 – 2021-06)