Azariyah Nagie

Remote Support and Documentation Specialist with experience resolving customer issues through email and chat, reviewing sensitive information, investigating account concerns, and maintaining accurate records. Skilled in written communication, document management, data entry, case review, and confidential information handling. Proven ability to work independently in high-volume remote environments while maintaining accuracy, compliance, and excellent customer service.

REMOTE TAX SUPPORT SPECIALIST - Tax Audit

(2023-02 - 2026-04)

• Resolved escalated customer support cases through email and chat communication.
• Investigated account issues and reviewed supporting documentation to determine appropriate resolutions.
• Maintained detailed records of customer interactions, findings, and case outcomes.
• Handled confidential financial and personal information with accuracy and discretion.
• Communicated complex decisions clearly and professionally through written correspondence.
• Identified recurring issues and provided feedback to improve workflows and operational processes.
• Consistently met productivity and quality standards in a high-volume remote environment.

REMOTE CUSTOMER SERVICE & DATA ENTRY SPECIALIST - Lincare Holdings

(2021-10 - 2023-01)

• Maintained and updated patient records while ensuring data accuracy and completeness.
• Processed documentation and verified information for patients and healthcare providers.
• Handled confidential patient information in compliance with HIPAA requirements.
• Resolved customer concerns with professionalism and attention to detail.
• Performed data entry, documentation updates, and record maintenance tasks.
• Collaborated with internal teams to resolve account and documentation issues efficiently.

GED - General Studies - Stockton Adult School