Mia Guerra

IT Support Specialist at Insight (2026-02 – 2026-08)

• Received and processed incoming IT equipment using SAP, ensuring accurate inventory records.
• Inspected hardware and components for quality, identifying damaged items and processing them for disposal according to company procedures.
• Managed inbound truck deliveries by unloading, verifying, and scanning inventory into the system.
• Organized and transported carts throughout the warehouse to ensure materials were delivered to the appropriate departments.
• Maintained an organized warehouse environment while supporting efficient inventory flow and daily operation

Warehouse Associate at FedEx Supply Chain (2025-06 – 2025-12)

• Performed quality inspections on electrical products to ensure they met company standards before shipment.
• Verified product packaging and labeling for accuracy and compliance with quality requirements.
• Picked customer orders throughout the warehouse and transported them to the packing station.
• Packaged orders securely, applied shipping labels, and prepared pallets for outbound shipment.
• Maintained accuracy and efficiency while fulfilling orders in a fast-paced warehouse environment.

Retail Associate Cross Trained at Super Target Store (2024-02 – 2025-06)

Cross-trained in multiple departments, including Drive Up & Go, Cashiering, Starbucks, Ulta Beauty, Fulfillment, and Guest Services. Primarily fulfilled Drive Up orders by accurately picking customer groceries and merchandise using a handheld device and delivering completed orders directly to customers' vehicles. Provided exceptional customer service while ensuring orders were fulfilled accurately and efficiently in a fast-paced retail environment.

Supported multiple departments as needed, frequently assisting during staffing shortages due to my experience and cross-training. Leveraged previous experience as a certified barista and beauty advisor to assist in the Starbucks and Ulta departments when additional coverage was needed. Operated cash registers, assisted guests with purchases and inquiries, and helped maintain an organized and welcoming shopping environment.

Adapted quickly to changing priorities and demonstrated flexibility by successfully performing a variety of responsibilities across the store.

Certified Starbucks Barista at Omni Hotels (2022-06 – 2024-02)

Delivered exceptional customer service while upholding the high hospitality standards of both Omni Hotels and Starbucks. Earned certification as a Starbucks Barista through comprehensive training in beverage preparation, food safety, and customer service. Prepared a wide variety of handcrafted beverages and food items while maintaining quality, consistency, and speed during peak business hours.

Managed online and in-store orders, ensuring accuracy and timely service. Restocked inventory, prepared ingredients and supplies, and completed daily opening and closing tasks. Maintained a clean, organized, and food-safe work environment by following Starbucks and Omni Hotels sanitation and safety standards.

Collaborated with team members to provide a welcoming guest experience and ensure smooth daily operations.

Shift Supervisor/Key Holder at Ulta (2021-02 – 2022-05)

Delivered personalized customer service by assisting guests with product recommendations and helping them find beauty and skincare products that met their needs. Maintained an organized, well-stocked, and visually appealing sales floor by merchandising and replenishing inventory. Cross-trained in multiple store operations, including cashiering, inventory replenishment, online order fulfillment, and customer service.

Processed customer purchases accurately while providing a positive checkout experience. Picked, packed, and prepared online orders for timely customer pickup. Assisted with receiving and stocking new merchandise while ensuring products were displayed according to company standards.

Built strong product knowledge to educate customers on beauty products, promotions, and brand offerings.

High school diploma – Birdville High School (2020-08 – 2024-07)