Aziza Harrell

Clinical mental health counseling professional with 7+ years of behavioral health experience spanning outpatient counseling, community mental health, suicide and crisis intervention, addiction recovery, youth services, and behavioral healthcare leadership.

Connecticut Professional Counselor

Associate (License #10185) with Texas LPC-Associate application pending and NCE passed. Experienced providing individual counseling and group therapy to adolescents and adults, maintaining a weekly caseload of approximately 25 clients during graduate clinical training, and completing biopsychosocial assessments, individualized treatment plans, progress notes, suicide risk assessments, safety planning, crisis intervention, and clinical documentation. Clinical approach includes Cognitive Behavioral Therapy (CBT), Person-Centered Therapy, Solution-Focused Therapy, Motivational Interviewing, trauma-informed care, grief-informed counseling, and family-systems informed interventions.

Experienced with telehealth, SimplePractice EHR, multidisciplinary collaboration, client advocacy, case management, HIPAA-compliant documentation, and culturally responsive care.

Clinical Counseling Intern at New Definitions Counseling (2025-11 – 2026-07)

• Provided supervised individual counseling to adolescents and adults presenting with anxiety, depression, grief, trauma, life transitions, emotional regulation concerns, family dynamics, perfectionism, relationship concerns, self-esteem concerns, and stress management needs.
• Maintained a weekly caseload of approximately 25 adolescent and adult clients, ages 15 and older, through telehealth and in-person counseling services.
• Facilitated three weekly group therapy and psychoeducational sessions focused on communication, boundaries, emotional awareness, coping skills, relationship patterns, accountability, and personal growth.
• Completed biopsychosocial assessments, individualized treatment plans, progress notes, treatment plan reviews, risk assessments, and clinical documentation in SimplePractice in alignment with ethical, agency, and supervision standards.
• Applied Person-Centered Therapy, Cognitive Behavioral Therapy (CBT), Solution-Focused Therapy, Motivational Interviewing (MI), family-systems informed interventions, grief-informed counseling, and trauma-informed care.
• Conducted suicide risk assessments, safety planning, crisis intervention, and appropriate referrals for higher levels of care when clinically indicated.
• Participated in weekly clinical supervision and case consultation to strengthen DSM-5-TR diagnosis, case conceptualization, intervention planning, documentation, and ethical decision-making.

Qualified Mental Health Professional at Child and Family Guidance Center (2021-02 – 2024-08)

• Provided behavioral health support to diverse children, adolescents, adults, and families through assessment, treatment planning, client advocacy, therapeutic communication, skill-building, case management, and care coordination.
• Collaborated with multidisciplinary teams to support individualized care plans and connect clients with behavioral health, social service, medical, educational, and community resources.
• Used culturally responsive, trauma-informed, and strengths-based interventions to promote stability, coping, resilience, symptom management, and improved daily functioning.
• Completed timely service documentation and monitored client progress toward individualized behavioral health goals.

Crisis Management Representative at 988 Suicide & Crisis Lifeline / Elevance Health (2022-08 – 2025-04)

• Responded to callers experiencing acute emotional distress, suicidal ideation, trauma responses, panic, interpersonal crises, grief, substance-related concerns, and urgent mental health needs.
• Conducted suicide risk assessments, provided crisis de-escalation, developed collaborative safety plans, and connected callers to emergency services or community behavioral health resources when clinically indicated.
• Used active listening, empathy, grounding, Motivational Interviewing, and solution-focused crisis interventions to support stabilization and immediate problem-solving.
• Documented crisis contacts accurately while maintaining professionalism, confidentiality, and adherence to crisis line protocols, HIPAA requirements, and quality standards.

Addiction Recovery Specialist at Compass Health Network (2018-01 – 2021-02)

• Facilitated recovery-focused groups and psychoeducation to support relapse prevention, emotional regulation, accountability, coping skills, healthy decision-making, and long-term recovery planning.
• Used Motivational Interviewing, peer support, and strengths-based engagement to help clients identify goals, build insight, strengthen recovery supports, and increase treatment participation.
• Partnered with interdisciplinary teams to coordinate individualized recovery plans, monitor client progress, address barriers to treatment, and improve continuity of care.
• Provided crisis support, community resource linkage, advocacy, and documentation in accordance with program and regulatory requirements.

Program Manager at Courageous Home Care (2020-09 – Present)

• Lead behavioral health and home care operations, including staff onboarding, orientation, training, policy and procedure development, quality assurance, compliance tracking, service coordination, payroll support, and documentation oversight.
• Supervise and mentor direct-care staff while strengthening professionalism, client-centered care, crisis prevention, documentation quality, workplace accountability, and service consistency.
• Coordinate with interdisciplinary stakeholders, families, providers, case managers, state agencies, and community partners to promote safe, ethical, person-centered care delivery.
• Develop and implement policies, procedures, corrective action plans, workflows, staff training materials, and quality improvement practices that support regulatory compliance and improved client outcomes.
• Monitor service delivery, incident reporting, employee performance, required documentation, and operational concerns to identify risks and implement timely resolutions.

Youth Specialist at Youth Guidance (2025-04 – 2025-10)

• Engaged youth through structured programming, mentorship, social-emotional learning, conflict resolution, behavioral support, and supportive relationship-building.
• Facilitated activities and groups that promoted resilience, communication, self-confidence, emotional well-being, problem-solving, and positive youth development.
• Collaborated with school personnel, families, and community partners to identify student needs and reinforce consistent support strategies.

Master of Science in Clinical Mental Health Counseling – Walden University (2026-07)

Bachelor of Science in Family Health- University of Central Missouri (2020-12)