Basheerah Shahid

Highly experienced customer service specialist, with 8+ years of administrative, managerial, customer relations, and sales experience. Focused on customer satisfaction and retention, by maintaining clear and effective communication.

Resident Manager at Realty Center Management Inc. (2025-11 – Present)

Managed daily operations of residential properties, ensuring tenant satisfaction and property upkeep.

• Oversaw maintenance schedules, coordinating with vendors to optimize service delivery.
• Developed and implemented resident engagement programs, enhancing community interaction and retention.
• Trained and mentored junior staff on property management best practices and compliance regulations.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Reported and documented maintenance requests and scheduled appropriate services.
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
• Managed daily operations, ensuring smooth functioning of the residential complex.

Administrative Assistant at RCMI (2023-12 – Present)

Assisted both Property and Regional Manager with several tasks to span across a multitude of properties.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Assistant Resident Manager I at EAH Housing Inc. (2023-06 – 2023-11)

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Sorted and processed invoices

Resident Relations Specialist at First Service Residential (2022-01 – 2022-09)

• Greeted residents and guests.
• Answered all front desk incoming calls
• Provided excellent customer care by responding to requests, and communicating with customers to assess and address individual needs.
• Accepted, and inputted packages in Connect in addition to in addition to maintaining and organizing packages for pickup.
• Communicated and kept detailed shift notes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Assistant Manager at Realty Center Management Inc. (2020-08 – 2021-01)

• Administered operations to handle needs of more than 200 tenants across 130 property units.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Showed apartments to potential tenants and answered questions regarding community.
• Oversaw monthly collections of over $30,000 in funds, maintaining high payment rates by building positive relationships with tenants.
• Validated rental eligibility by using RCMI's verification process.
• Escalated any major issues to property manager for immediate remediation.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Real Estate License in Real Estate Agent – Colibri Real Estate (2025-02)

National Association For Leasing Professionals in Leasing For Property Management – University of The District of Columbia (2016-10)

High School Diploma – Woodrow Wilson High School (2011-05)