Benjamin Agbalajobi

Results-driven customer service and business support professional with over 8 years of experience in client management, conflict resolution, and customer retention. Proven record of enhancing customer satisfaction, improving service efficiency, and supporting high-performing teams. Skilled in CRM software, reporting tools, technical troubleshooting, and cross-functional collaboration with vendors and stakeholders.

Remote Call Center Sales Representative at Transformco (2025-01 – Present)

• Manage high-volume inbound and outbound calls while maintaining compliance with call center protocols and regulated communication guidelines.
• Deliver customer service by phone, online chat, and email, earning recognition for professionalism, empathy, and timely issue resolution.
• Support customer account management and application data entry with 99% accuracy while providing technical troubleshooting across voice and digital platforms.
• Handle multiple simultaneous chat inquiries and competing priorities using effective time- and task-management practices.
• Interpret operational procedures and company policy to resolve complex client issues and manage escalations with client-focused solutions.
• Adapt quickly to new projects and process updates in a dynamic, fast-paced environment.
• Complete self-directed training and certification exams on the first attempt, earning top marks on knowledge assessments.
• Maintain strict data privacy and regulated communication standards in every customer interaction.
• Develop internal documentation, standard operating procedures, and training materials to support process improvements and knowledge sharing.

Customer Service Representative at Symetra (2022-06 – 2024-12)

• Resolved 93% of customer inquiries and service issues independently, minimizing escalations.
• Retained 80% of customers considering cancellation through effective communication and solution-based support, exceeding company benchmarks.
• Provided accurate and timely support for orders, returns, exchanges, billing, and account inquiries.
• Recommended process improvements that enhanced service efficiency and the customer experience.
• Recognized as a Value Employee for exceptional performance, reliability, and customer advocacy.

Bachelor of Arts in Accounting | Minor in Management Information Systems (MIS) – University of Maryland Global Campus