Nasheba Sanderson

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Call Center Representative - Nyc 311 - Brooklyn, NY

(2023-04)

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
• Answered, screened and processed high volume of calls daily with call management system and web-based communications
• Maintained strong call control and quickly worked through scripts to address problems
• Engaged actively with callers, confirming or clarifying information and diffusing anger
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Associate - Access-A-Ride - Brooklyn, NY

(2022-11 - 2023-01)

• Support customer service goals and enhanced relations through friendly, knowledgeable and positive communication
• Follow policies and procedures to meet or exceed established performance requirements
• Improve customer service wait times to mitigate complaints.

Cashier - Century 21 Dept Store - Manhattan, NY

(2019-09 - 2020-03)

• Delivered high level of customer service to patrons using active listening and engagement skills
• Processed sales transactions to prevent long customer wait times
• Preserved appearance of store by arranging and replenishing displays and merchandise racks
• Answered product questions with up-to-date knowledge of sales and promotions
• Adhered to company initiatives and achieved established goals
• Engaged positively with each customer, providing professional and polite support for sales and service needs

Warehouse Worker/Package Handler - UPS - Maspeth, NY

(2015-10 - 2015-12)

• Assisted designated driver for day with substantial amount of packages
• Scanned and sorted packages according to destinations and service type using handheld scanner
• Stacked, organized and palletized packages for efficient storage and movement
• Used scanners to track parcel information, condition or receipt
• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Sales Associate - H&M Hennes & Mauritz - NY

(2011-03 - 2011-09)

• Operated cash registers
• Refilled floor with clothing in stock room
• Helped customers find specific products, answered questions and offered product advice
• Engaged customers in friendly, professional dialogue to determine needs
• Answered product questions with up-to-date knowledge of sales and promotions.

Pharmacy Clerk - Rite Choice Pharmacy - Brooklyn, NY

(2008-09 - 2010-07)

• Disposed of expired over-the-counter medication and products
• Answered customer questions about prescribed and OTC medications
• Restocked shelves and prepared expired drugs for return
• Counted and balanced cashier drawers
• Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.

License - Cosmetology Education - Brittany Beauty Academy (2008-06 - 2021-05)

High School Diploma - Technology - Science Technology At Erasmus (2008-06)

Some College - Liberal Arts and General Studies - York College of The City University of New York