Iolah Davis

Data entry Outbound/inbound appointment setting Objection handling

Call Center Representative at Long Home (2026-07 – Present)

• Data entry
• Outbound/inbound appointment setting
• Objection handling
• Salesforce
• Five9

Customer Service Representative at Blades of Green (2026-04 – 2026-07)

• Salesforce
• Case creation & handling
• Secure online payment processing
• De-escalation
• Data entry
• Phone-based customer service

Senior Call Center Representative at Window Nation (2024-10 – 2026-02)

• Data entry
• Phone and text-based customer service
• Appointment scheduling
• Objection handling
• Dynamics 365
• Five9
• Working remotely

Store Associate at The UPS Store (2024-06 – 2024-10)

• Opening/closing tasks
• Processing packages
• Processing returns
• Stocking

Hostess at Crafty Crab (2023-09 – 2024-06)

• Opening/closing tasks
• Seating tables
• Ringing up and organizing to-go orders
• Various side work including but not limited to basic cleaning
• Sauce prep

Associate – PGCC

– Bowie High School