Iolah Davis
Call Center Representative
Talent
BowieMember since September 22, 2026
SalesforceFive9Data entryAppointment scheduling
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SalesforceFive9Data entryAppointment scheduling
About
Data entry Outbound/inbound appointment setting Objection handling
Experience
Call Center Representative at Long Home (2026-07 – Present)
- Data entry
- Outbound/inbound appointment setting
- Objection handling
- Salesforce
- Five9
Customer Service Representative at Blades of Green (2026-04 – 2026-07)
- Salesforce
- Case creation & handling
- Secure online payment processing
- De-escalation
- Data entry
- Phone-based customer service
Senior Call Center Representative at Window Nation (2024-10 – 2026-02)
- Data entry
- Phone and text-based customer service
- Appointment scheduling
- Objection handling
- Dynamics 365
- Five9
- Working remotely
Store Associate at The UPS Store (2024-06 – 2024-10)
- Opening/closing tasks
- Processing packages
- Processing returns
- Stocking
Hostess at Crafty Crab (2023-09 – 2024-06)
- Opening/closing tasks
- Seating tables
- Ringing up and organizing to-go orders
- Various side work including but not limited to basic cleaning
- Sauce prep
Education
Associate – PGCC
– Bowie High School
Skills
Call Center Representative
