Vice President of Operations & Hospitality
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A performance driven professional with extensive experience in hospitality management, and the knowledge of industry operations to consistently drive growth. Exceptional analytical dexterity combined with a proven ability to direct personnel, manage and coach talent, deliver on brand promises, form strategic partnerships, and successfully implement projects on accounts exceeding $35million annual revenue. Outstanding strategist and creative problem solver distinguished for leadership skills, communications abilities, and expertise in managing operations in competitive markets. An affable and professional worker who would be an asset to any sales or service company. External and internal guest service focused. Operational expert.
Standing Rock Sioux Casinos – Bismarck, ND 2024 – Present Vice President of Operations responsible for all non-gaming operations, including Food & Beverage, Hotel, Retail, & Campgrounds.
Lucky Eagle Casino & Hotel – Olympia, WA 2023 – 2024 Director of Food & Beverage responsible for total F&B operations within enterprise, budgetary development, community development, venue design & execution, and structure development. • Development & successful opening of 3 new venues in a 5-month period.
Compass Group at Microsoft – Redmond Campus 2022 – 2023 Food Service Director responsible for full operational function. High-level metric tracking for federal statutes, large scale functionality, & multi-level communications and orchestration. • Founder of Indigenous Employee Resource Group for Compass at Microsoft
Glen Acres Golf & Country Club – Seattle, WA 2021 – 2022 Director of Food & Beverage responsible for all operational and financial performance: restaurant, bar, café, banquets, catering, and concessions. Budget formation and branding. • Banquet reformation that increased 200% booking input.
Ram Restaurant & Brewery - Tacoma, WA 2017 – 2020 General Manager of Operations responsible for overall operations with revenue of $5 million per year: Large scale event and outreach planning, budget formation, total cost control. ●18% positive over previous year, with operation avg. $5 million in annual revenue ●Multi-unit management and operational expertise
CWYCC, Inc. – Tacoma, WA 2014 – 2017 Recruiting Director responsible for individual and team production, recruiting and training new leaders, managing large-scale sales organization. ● 18 months of top divisional standings
Hard Rock Hotel & Casino Resort Tulsa 2011 – 2013 Fine Dining Coordinator responsible for maintaining high standards in American, French, and American Banquet style service, coordinating between venues and entertainment division.
