Benny Harter

Experienced sales and customer-support professional with extensive experience supporting sales operations, customer communication, data processing, and team coordination. Skilled in Excel-based data management, email communication, lead and outreach-list preparation, appointment coordination, and follow-up activities. Also brings 3 years of hands-on experience as a retail boutique founder, managing customers, sales, inventory, vendors, marketing, and daily business operations.

Promoted to Team Leader and Assistant Manager through strong performance and leadership capability. Comfortable working independently in remote environments and supporting fast-moving teams.

Sales / Customer Operations – Team Leader / Assistant Manager - BANKBAZAAR

• Supported sales and customer operations by coordinating daily activities, maintaining accurate customer information, and following up on leads and prospects.
• Handled customer and internal email communication, ensuring timely responses and appropriate follow-ups.
• Prepared, reviewed, and maintained Excel-based reports, customer lists, lead data, and operational trackers.
• Coordinated appointments, callbacks, follow-up schedules, and task allocation to support sales targets.
• Reviewed customer data for accuracy and completeness and helped maintain organized records for the sales team.
• Led team members, monitored performance, provided process guidance, and supported day-to-day operational requirements.
• Promoted to Team Leader and subsequently Assistant Manager based on performance, ownership, and leadership capability.

Customer Support / Sales Operations - AEGIS

• Managed customer interactions and provided timely support through professional communication.
• Maintained customer records and processed operational data with attention to accuracy and turnaround time.
• Supported sales-related activities, follow-ups, issue resolution, and coordination between customers and internal teams.
• Worked with structured data and spreadsheets for tracking, reporting, and daily workflow management.
• Handled multiple priorities while maintaining service quality and meeting productivity requirements.

Customer Support / Operations - HGS

• Provided customer support and handled day-to-day service requests in a process-driven environment.
• Maintained accurate records, processed customer information, and followed established workflows.
• Communicated clearly with customers and internal teams and completed follow-up activities within required timelines.
• Developed strong attention to detail, time management, and problem-solving skills.

Founder / Owner - RETAIL BOUTIQUE BUSINESS

• Founded and independently operated a retail boutique, managing end-to-end business operations.
• Handled customer service, sales, product selection, inventory management, purchasing, vendor coordination, and daily store administration.
• Managed customer follow-ups, promotions, social media marketing, and local business outreach to generate sales.
• Maintained sales and expense records and used spreadsheets/data tracking to monitor business performance.
• Developed practical skills in multitasking, negotiation, communication, problem-solving, and managing customer relationships.

VIRTUAL ASSISTANT / SALES SUPPORT - Remote / Project-Based

Relevant Functional Experience

• Supported administrative and sales-assistance activities including appointment setting, email follow-ups, outreach-list preparation, and data organization.
• Used Excel/spreadsheets to organize prospect information, clean data, maintain trackers, and prepare lists for outreach.
• Drafted and managed professional follow-up communication with prospects and clients.
• Assisted with scheduling and coordination while maintaining accurate records and task status.
• Provided flexible support across changing priorities and learned new tools and processes quickly.

B.Tech (2016)