Jane Nliam
Customer Support Specialist/Virtual Assistant
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About
I am a Customer Support Specialist of over seven years experience with In-Demand IT support skills familiar with CRM tools HubSpot, Intercom, Zendesk, Freshdesk & Project Management tools Clickup, Asana, Trello, Monday.com
Experience
Dynamic manager with a strong background in sales leadership and customer service excellence, recently upskilled in Information Technology to bridge business and technical support. Over several years, successfully led sales teams to exceed revenue targets while fostering long-term client relationships through attentive service and problem-solving. Skilled in coaching staff, streamlining processes, and implementing customer-centric strategies that improved satisfaction and retention.
Education
Queen Mary University of London-2009-2013
B.sc Honours
