Optical retail assistant at Specsavers (2024-09 – Present)
- Delivered exceptional customer service by warmly greeting clients and efficiently booking appointments, fostering a welcoming atmosphere.
- Administered pre-screening tests while meticulously updating customer details, streamlining the appointment registration process.
- Processed tests and accessories with precision at the till, demonstrating expertise in cash handling while maintaining courteous and friendly service.
- Supported colleagues with various tasks, adhering to health and safety standards and ensuring the cleanliness of equipment and the shop floor.
- Dispensed single vision and multifocal glasses for customers, making accurate adjustments to guarantee the best fit and comfort.
- Executed timely repairs on glasses as required by customers, significantly enhancing overall satisfaction.
- Communicated effectively with customers to inform them about the availability of their glasses for collection.
- Managed lab operations by sorting and overseeing the delivery of glasses.
- Maintained shop floor standards consistently throughout the day, ensuring an organised and visually appealing environment.
- Handled cash transactions, processed refunds and returns/exchanges, while consistently delivering exceptional customer service.
- Provided friendly assistance to customers, enriching their overall experience by efficiently cataloguing items in the system and storing them appropriately.
Retail assistant at Primark (2024-05 – 2024-09)
- Replenished stock from deliveries onto the shop floor, retrieved items from the stockroom, and transferred them to the shelves, while pulling forward items to maintain a full and tidy shop floor.
- Designed effective end-of-aisle displays for promotional products, adhering to planogram specifications and assisting customers with their selections, and processing payments, exchanges & refunds at the till point.
Retail assistant at The Range (2022-04 – 2024-05)
- Utilised a handheld scanner to accurately locate stock in the stockroom, scanning codes on required items or on the shop floor, replacing them on the shelves as needed after picking and scanning.
- Conducted bi-weekly date checks in the Iceland department and generated daily date alert reports for frozen and ambient products to mitigate products nearing expiry, alongside daily temperature checks for freezers and chillers, and managing daily bread orders and gap scans for the department.
- Adjusted stock figures for frozen and ambient goods by rectifying daily discrepancies of stock on the shop floor.
- Operated a pump truck to remove pallets of stock, booked stock in and out of the warehouse, and accurately wrote off waste food adjustments using a handheld scanner, ensuring proper disposal in designated bins.
- Executed cycle changes of products using the Iceland icenet floor plan when applicable, and completed product recalls, meticulously recording them in the designated folder.
- Inputted monthly date checks into the scanning system, which were included in the daily date alert report for timely clearance.
- Completed pick lists to replenish stock on the shop floor while recording freezer and chiller delivery temperatures, and compiled daily gap numbers in the stock reconciliation report for the daily checklist.
Apprentice early years practitioner at Kent college (2021-09 – 2022-04)
- Designed and planned engaging weekly activities for children linked to educational themes, fostering learning through play.
- Ensured the safety and wellbeing of children by implementing best practices in childcare.
- Prepared nutritious meals and managed sanitation procedures, promoting a healthy and hygienic environment.
Midday Supervisor at St Stephen's junior school (2016-01 – 2021-10)
- Oversaw the wellbeing and safety of children during lunchtime, ensuring a supportive and caring environment.
- Set up and maintained cleanliness in the lunch hall during and after dining sessions.
- Participated in safeguarding training and contributed at school events, thereby enhancing child safety and community engagement.
- During the COVID-19 lockdown, upheld hygiene standards throughout the school by effectively sanitising premises and temporarily filled in as an after-school cleaner while the caretaker underwent surgery.
Apprentice hairdresser at James hairdressing salon (1996-10 – 2000-12)
- Assisted stylists with clients, ensuring smooth operations and maintaining adequate stock levels.
- Managed appointments and processed payments, contributing to a positive customer experience.
Stockroom Assistant at Next (2004-10 – 2005-01)
- Utilised a PDA to accurately locate and replenish stock during the busy Christmas sale period, significantly enhancing operational efficiency.
Part Time Sales Assistant/Stockroom Assistant at Boots UK (2004-07 – 2004-10)
- Replenished stock on the shop floor while providing attentive support to customers, significantly contributing to overall sales success.
Apprentice Hairdresser/Junior Stylist at Nicholas Bridge (1996-10 – 2000-11)
