Bernard E

Results-driven hospitality leader with more than 20 years of experience managing housekeeping and hotel operations across full-service properties. Proven ability to lead large teams, control budgets, and maintain high brand standards. Skilled in staff development, operational efficiency, and delivering exceptional guest experiences.

Director of Housekeeping - Holiday Inn Arlington at Ballston by IHG - Arlington, VA

(2021-07 - 2026-04)

• Lead housekeeping and laundry operations to ensure cleanliness, safety, and guest satisfaction.
• Supervise and develop a team of 20 employees, including hiring, training, and performance management.
• Manage scheduling, payroll, budgeting, and inventory control
• Conduct inspections and enforce quality standards to exceed guest expectations.
• Oversaw housekeeping operations for a 219-room property.

Director of Housekeeping - Hilton Crystal City - Arlington, VA

(2011-06 - 2021-03)

• Directed housekeeping operations for a 50-person union staff.
• Managed budgets, payroll, purchasing, and vendor contracts
• Oversaw training, discipline, and staff development.
• Ensured adherence to Hilton brand standards through inspections.
• Oversaw housekeeping operations for a 393-room property.

Director of Housekeeping - Capital Hilton - Washington, DC

(2010-02 - 2011-06)

• Oversaw daily housekeeping operations and brand standards.
• Managed a team of 60 employees.
• Supervised large-scale laundry operations.
• Improved cleanliness and guest experience processes.
• Oversaw housekeeping operations for a 560-room property

Complex Director of Housekeeping - Hilton/Hampton Inn Parsippany, NJ - Parsippany, NJ

(2007-06 - 2010-02)

• Trained and motivated staff to exceed guest expectations.
• Developed incentive programs to improve performance.
• Oversaw housekeeping operations for a 503-room property

Director of Housekeeping - Hilton Crystal City - Arlington, VA

(2003-06 - 2007-06)

• Managed housekeeping and laundry operations.
• Developed quarterly action plans.
• Led staff meetings and training initiatives.
• Oversaw housekeeping operations for a 393-room property.

Director of Housekeeping - Embassy Row Hilton - Washington, DC

(1997-06 - 2003-06)

• Responsible for the daily operations of the housekeeping department

Housekeeping Supervisor - Capital Hilton - Washington, DC

(1989-05 - 1997-06)

• Assisted the director of housekeeping in daily operation of the housekeeping department.
• Inspection of daily guest rooms
• Daily assignment of room attendants worksheet

Bachelor's Degree - Finance - University of the District of Columbia (1992-05)