Beth Burroughs

Over 5 years of executive level administrative assistant experience in the public sector and individuals that includes data collection, analysis, and providing recommendations for improvements. Proficient in use of MS Word, Excel, PowerPoint, Outlook, and Teams while using correct spelling, punctuation and grammar. Ability to effectively communicate both orally and in writing, with a diverse group of people including partners and the local community, elected officials, city staff, and the public.

STRENGTHS: Organized self-starter and team-player with a demonstrated ability to conceptualize and manage large, diverse, and long-term projects. Goal-directed and results-oriented with attention to detail. Established reputation in honesty, integrity, dependability and punctuality; consistently offers exemplary standards in personal work ethics. Industrious professional; maintains a calm, positive attitude; listens to the needs of others; resourceful problem-solver.

Senior Administrative Assistant at The City of Tigard (2025-04 – 2026-10)

Dedicated to delivering exceptional service within and abroad the City of Tigard and committed to the highest standard of excellence, professionalism, and citizen satisfaction. Acts as one of two main points of contact to offer comprehensive administrative support to the Public Works Department; manages and maintains public service interactions through phone, email, and walk-ins; supports a vital role to the public and the Public Works team by ensuring daily operations run smooth; provides daily support in park reservations and Special Events, using ActiveNet software; completes daily service requests, using Tyler software and GIS maps; maintains clean and organized document management systems as well as the office environment; assists with PCard scanning and electronic filing processes to ensure accuracy and timeliness; strong organizational and time management skills; ensures compliance with policies and procedures; handles sensitive and confidential information with integrity.

Marshalls - Retail (2024-10 – 2025-08)

Provided a superior customer service experience to each guest; maintained a clean and organized store environment; effectively communicated with management and associates; promoted credit and loyalty programs; maintained a safe environment for guests and associates; prioritized each shift to complete tasks and activities according to the store plan in a teamwork setting; went above and beyond the expectations with flexibility and completed other duties as assigned.

Health Records Specialist 1 at Clackamas County (2023-08 – 2024-04)

• Main POC to effectively communicate daily to provide information to staff, patients, clinics, insurance companies, government agencies, and law firms through phone and email
• Main POC to receive, maintain, and handled mass influx of electronic faxes that were complex in nature, required time-sensitive action, and where precise accuracy and attention to detail were critical
• Processed health records containing protected health information to prepare, scan, and index into patient’s charts through multiple EHR systems
• Interpreted and analyzed data, researched to clarify medical terminology, and validated requests for the release of health information
• Maintained confidentiality of protected health information by ensuring to meet HIPAA guidelines
• Self-motivated and able to work independently and within a team environment
• Ability to determine priorities; strong organizational skills with the ability to multi-task

Independent Contractor, Companion, Hairstylist (2015-09 – Present)

• Caring for family member and friend
• Assists with daily living needs including meals and housekeeping duties, documents and gives all medications
• Organizes medical appointments and provides transportation, reviews insurance documents and processes payments for services received
• Professional Hairstylist for Independent, Assisted Living, Skilled, Long-term, and Memory Care Facilities. Assisted in serving meals in dining room, activities, care-giving, transported, transferred, groomed, offered loving care

Administrative Assistant at Multnomah County (2014-07 – 2015-08)

• Provided administrative support to the Director of Community Health Services and approximately 250 active managerial staff through a variety of highly responsible, complex, and confidential administrative duties
• Daily management of communications and correspondence through mail, phone calls, in-person consultations, Human Resources, managers and supervisors
• Maintained and managed mass calendars, conference schedules, and meetings for the Director and direct reports
• Organized and maintained workflow
• Supported the processing and approval of all travel and training
• Proofread large and complex documents and correspondence while maintaining compliance to rules and procedures
• Mass timekeeping in SAP for staff
• Prepared the administrative budget and maintained for Community Health Services
• PC and computer support for groups as needed
• Prioritized, coordinated and communicated all work assignments to meet deadlines; typed as requested and proofread complex documents
• Using good judgment, coordinated and assisted in moving staff, worked with facilities on set-up of phones and internet, and managed and maintained contact information on the intranet
• Authorized and signed County Photo Identification forms for new staff or replacement badges as needed
• Created and maintained Community Health Services organization chart

Administrative Assistant at Clackamas County (2013-11 – 2014-07)

• Assisted the Department Director of Community Development and the Housing Authority as well as supported the centralized administrative personnel sustaining these divisions and programs
• Maintained effective working relationships with elected officials, department directors, employees and the public both by phone and in person
• Represented the Director at meetings and conferences taking meeting minutes for the Director’s review
• Compiled and edited materials for use in planning and public meetings
• Managed calendar and scheduled various meetings and appointments
• Primary contact and interface for customer service issues; received, transferred, and referred calls to proper sources; greeted and assisted the general public using the building and directed individuals to appropriate staff or agencies
• Compiled and analyzed data and budget information, monitored project budget requests, expenditures, and revenues for accuracy, maintained internal fiscal records, reviewed applications for completeness and eligibility
• Made travel arrangements for the Director
• Processed all legal leases and contracts between the landlord, tenant, and the Housing Authority in Yardi, ensuring all policies, procedures, laws and regulations were followed
• Created initial property files and organized them according to procedures
• Collected data for analysis for population, number, and locations served

Administrative Assistant at Clackamas County (2011-11 – 2013-08)

• Primary contact for members of the public who called or visited Clackamas County Public Health Services. Provided calm, efficient, and informative services to County residents and businesses on a wide variety of issues
• Administrative tasks performed as a Contract Specialist for the Contract Department as needed
• Assisted Environmental Health licensees in obtaining license or re-licensing, collected fees, dependably and accurately maintained physical archives
• Balanced incoming revenues (cash, checks, and credit card payments) with record for service daily, deposits, and routed to County Treasury
• Referred specific inquiries to appropriate department and/or personnel. Member of administrative support team for CHN, CDN, EH, Birth and Death Certificates, OR Food Handler, Contracts, Mental Health Organization, and Tobacco section of the Public Health department
• Handled lead screening program data entry with focus on accuracy
• Maintained master appointment schedule and phones
• Liaison between Public Health Department and office equipment vendors; provided assistance as needed to ensure a problem-free work environment
• Provided support as needed for the Policy and Financial Analyst team
• Acted as a Credentialing Coordinator and all things related to the Office of Business Services
• Assisted on a variety of projects for Health Centers that included health data entry into electronic medical records, created disease registries using provided data, and presented data in a graphic format for medical provider meetings
• Effectively used problem solving and time management skills to balance workload

Executive and Administrative Assistant at Iberdrola Renewables (2007-11 – 2011-02)

• Provided superior service to the VP of Tax and Finance and to 18 Tax and Accounting Professionals. Designed and implemented an Excel inventory program of all on and off-site tax files, resulting in a more efficient filing system. Handled expense reports and all scheduling including meetings, minutes, conferences, and related domestic and international travel. Prepared purchase orders, vouchers, and encumbrances

Associates of Applied Science – Mount Hood Community College