Remote Office Manager - Clark Asset Recovery - Columbus, OH
(2021-11 - 2025-01)
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Implemented quality control measures to uphold company standards.
Office Manager - Affiliated Auto Adjusters - Houston, TX
(2018-05 - 2021-11)
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Implemented quality control measures to uphold company standards.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
Administrative Coordinator - Affiliated Auto Adjusters - Houston, TX
(2004-02 - 2018-05)
- Maintained calendars for multiple executives.
- Provided assistance during special projects or events as needed.
- Answered phones and routed calls to appropriate personnel.
- Provided administrative support to various departments within the organization.
- Greeted visitors upon arrival at the office and directed them accordingly.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Organized and maintained filing systems for sensitive documents.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Organized office supplies inventory and placed orders when necessary.
