Beth

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Remote Office Manager - Clark Asset Recovery - Columbus, OH

(2021-11 - 2025-01)

• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Responded to customer inquiries via phone or email in a professional manner
• Processed payroll accurately ensuring all employees were paid on time.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Maintained confidential records relating to personnel matters.
• Negotiated contracts with vendors, securing favorable terms and cost savings.
• Implemented quality control measures to uphold company standards.

Office Manager - Affiliated Auto Adjusters - Houston, TX

(2018-05 - 2021-11)

• Provided administrative support to management team including preparing reports and presentations.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Processed payroll accurately ensuring all employees were paid on time.
• Assisted in recruiting, onboarding and training new employees.
• Provided training to new hires on office policies and procedures.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Implemented quality control measures to uphold company standards.
• Recruited and trained new employees to meet job requirements.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.

Administrative Coordinator - Affiliated Auto Adjusters - Houston, TX

(2004-02 - 2018-05)

• Maintained calendars for multiple executives.
• Provided assistance during special projects or events as needed.
• Answered phones and routed calls to appropriate personnel.
• Provided administrative support to various departments within the organization.
• Greeted visitors upon arrival at the office and directed them accordingly.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Organized and maintained filing systems for sensitive documents.
• Scheduled travel arrangements for business trips, conferences, and other events.
• Organized office supplies inventory and placed orders when necessary.

Criminal Justice - Alvin Community College (1993)