Client Care Manager at Home Instead (2025-08 – Present)
Managed client accounts and maintained accurate records using internal CRM systems, coordinating scheduling, onboarding, and service updates while handling multiple concurrent accounts and urgent requests.
- Managed client accounts and maintained accurate records using internal CRM systems, ensuring up-to-date service details and documentation
- Acted as the primary point of contact for clients and families, handling inquiries, resolving issues, and maintaining strong professional relationships
- Coordinated scheduling, onboarding, and service updates for new and existing clients, ensuring smooth transitions and accurate system entry
- Processed and reviewed service documentation, invoices, and care logs with strong attention to detail and compliance standards
- Collaborated with cross-functional teams to support client needs, improve service delivery, and resolve operational challenges
- Maintained detailed data entry across multiple platforms, ensuring accuracy in reporting, billing, and internal tracking systems
- Assisted with onboarding new clients by collecting, verifying, and inputting required information into company systems
- Demonstrated strong organizational and time management skills by handling multiple client accounts and urgent requests simultaneously
Amusement Manager at Round 1 Bowling and Entertainment (2021-01 – 2025-08)
Oversaw daily operations of the amusement department including arcade games, attractions, and guest experience. Conducted audits, handled high-volume cash transactions, diagnosed technical issues, and coordinated vendor operations.
- Oversaw daily operations of the amusement department, including arcade games, attractions, and guest experience in a high-traffic environment
- Conducted routine daily audits of machine performance, cash counts, and operational systems to ensure accuracy and accountability
- Handled high-volume cash transactions and reconciliations, maintaining strict accuracy and minimizing discrepancies
- Diagnosed and resolved technical issues with arcade machines and system errors, performing routine maintenance to reduce downtime
- Coordinated vendor ordering, inventory tracking, and equipment upkeep to ensure consistent availability and functionality
- Logged and documented incident reports, equipment issues, and operational concerns in internal systems for tracking and resolution
- Managed staff scheduling, training, and performance to maintain productivity and service standards
- Handled guest concerns and escalations, providing timely and professional resolutions
- Monitored machine performance and usage trends to identify issues and improve operational efficiency
- Coordinated with cross-functional teams to support events, promotions, and high-traffic periods
- Ensured compliance with company policies, safety standards, and operational procedures
Operations Manager at Dunkin' (2015-04 – 2021-01)
Managed daily store operations including opening/closing procedures, cash handling, staff supervision, and inventory management in a fast-paced environment while maintaining food safety standards.
- Managed daily store operations, including opening/closing procedures, cash handling, and staff supervision
- Provided customer service in a fast-paced environment, resolving issues and maintaining high satisfaction levels
- Trained new employees on POS systems, food preparation, and company procedures
- Monitored inventory, placed orders, and maintained stock levels to support daily operations
- Ensured accuracy in order processing and cash transactions, reducing errors and discrepancies
- Coordinated team schedules and delegated tasks to maintain efficiency during peak hours
- Maintained cleanliness and compliance with food safety and sanitation standards
- Assisted with sales tracking and basic reporting, supporting store performance goals
- Adapted quickly to high-volume demand, maintaining speed and accuracy under pressure
