Melani Ogando Castillo

Bilingual Operations & Administrative Manager with 8+ years of experience in staff leadership, facility management, customer service, compliance, payroll, budgeting, data entry, and administrative operations. Highly organized, detail-oriented, and skilled at improving processes, leading teams, and supporting business operations.

Administrative Assistant, OTP - Behavioral Health Network (BHN)

(2026-04)

Provide administrative support to the Opioid Treatment Program and Program Administrative Supervisor.

• Complete timely and accurate data entry into state and licensing databases.
• Review records for accuracy, identify discrepancies, and correct data inconsistencies.
• Research and obtain missing information for incomplete documentation.
• Maintain compliance with data integrity, confidentiality, and security requirements.
• Support program operations through record keeping, reporting, and database management.

Operations Manager - Orchard Hill Athletic Club

(2024-11)

• Oversee daily operations across all departments.
• Hire, train, schedule, and supervise staff.
• Manage payroll, budgets, and departmental expenses.
• Resolve member concerns and improve customer experience.
• Coordinate marketing and promotional campaigns.

Recovery Specialist - Catholic Charities

(2024-03)

• Direct and supervise daily schedules of the Women's Recovery Program.
• Monitor medications and maintain documentation.
• Facilitate recovery-focused groups and support residents.
• Maintain accurate records and collaborate with clinical staff.
• De-escalate behavioral issues and ensure resident safety.

Administrative Manager - LUK Inc.

(2023-06 - 2025-03)

• Supervised and supported foster care staff.
• Maintained case records, medical files, and court documents.
• Resolved payment discrepancies and financial issues.
• Observed and reported client behavior in high-risk situations.

Office Manager - James Monroe Wire and Cable

(2021-01 - 2023-06)

• Handled A/R and A/P processing, payroll memos, and HR correspondence.
• Reconciled vendor accounts and resolved discrepancies.
• Maintained organized financial records.
• Entered financial data and assisted customers.

Office Manager - Aerus Electrolux

(2018-01 - 2021-01)

• Managed office operations, billing, supplies, and maintenance.
• Scheduled appointments and negotiated vendor contracts.
• Supported employee requests and communications.

Area Manager - Amazon

(2017-01 - 2018-01)

• Led teams to meet productivity and shipping goals.
• Ensured policy compliance and managed corrective actions.
• Supported operations during peak seasons.

Lead Bartender - DoubleTree by Hilton

(2016-01 - 2017-01)

• Delivered exceptional customer service.
• Trained new bartenders.
• Managed cash and credit transactions accurately.

High School Diploma - Goodrich Academy