Betsy Diaz

Transitional Engagement and Supportive Services/Behavioral Health Transitional Care

Mental Health Rehabilitation Technician I at Behavioral Health Services (2025-06 – Present)

Transitional Engagement and Supportive Services/Behavioral Health Transitional Care

• Follow the Health Insurance Portability and Accountability Act (HIPAA) to prevent any violation of patient privacy.
• Build rapport with clients and provide emotional support.
• Monitor the mental health of patients.
• Ensure the delivery of appropriate services.
• Make interagency and community referrals and ensure linkage to community resources.
• Create safety plans for high-risk clients to reduce the exacerbation of clients' symptoms.
• Obtain collateral information from clients and clients' family members to link clients to the appropriate services.
• Provide crisis interventions and other support services to clients to ensure they receive appropriate care.
• Coordinate appropriate services, such as targeted case management, as necessary for the client's ongoing treatment.
• Provide support and information to the client's family members to ensure the client's adherence to treatment and encourage positive change in the client.
• Present high-risk client cases during team meetings for recommendations to provide clients with appropriate services.
• Collaborate with clinicians and psychiatrists to provide relevant information regarding clients' biopsychosocial health status.
• Conduct home/field visits.
• Proficient knowledge of electronic health records system (Smartcare) to receive updates and submit notes regarding the clients' mental health.
• Coordinate safe discharges for hospitalized clients.
• Complete and follow cultural diversity training.

Eligibility Technician at Department of Social Services (2025-05 – 2025-06)

Medi-Cal/Cal-Fresh

• Trained in California Medi-Cal/Cal-Fresh regulations.

Office Assistant II/III at Department of Social Services (2024-05 – 2025-05)

IHSS

• Perform various clerical, payroll, and other tasks, including answering phone calls, greeting clients, sorting mail, taking and delivering messages, etc.
• Other tasks include answering hotline calls, transferring calls to social workers, and taking messages for social workers.
• Responsible for all tasks in reception, such as making copies of various documents, including recipient applications, provider applications, private information, etc.
• Register providers during REVA orientation by scanning their IDs and Social Security cards to be inputted into the REVA program.
• Respond to emails from social workers and supervisors within our department regarding clients and providers.
• Organize client and provider files.
• Input client and provider information into CMIPS and REVA systems.
• Terminate and reinstate providers in clients' profiles.
• Prorate hours for reinstated or terminated providers.
• Input travel time information for providers who submitted paperwork.
• Issue timesheets electronically for providers.
• Generate stop payments and void checks.
• Scheduled home visits for social workers.
• Transport department vehicles for maintenance.
• Keep records of all clients and providers who need in-office assistance.
• Generated and faxed/mailed verification of employment for providers.
• Contact providers to acquire client information for REVA orientation registration.
• Mail out provider registration packets when requested.
• Scannned 426A forms to input into the CMIPS system.
• Respond to questions submitted via the Department of Social Services website.

Third-Key Holder at Claire's (2021-12 – 2024-06)

• Provide management with support in achieving sales goals across 3 or more departments.
• Display and suggest products to improve customers' experience and double sales.
• Process shipments and restock the store to make it presentable.
• Complete more than 20 sales transactions daily by using a point-of-sale system.
• Follow company policy to ensure a safe work environment, which complies with OSHA regulations.
• Perform opening and closing procedures, including counting registers and nightly paperwork.
• Process bank deposits nightly.

Bachelor of Arts in History – University of California, Los Angeles (2020-06)

Associate in History for Transfer – Imperial Valley College (2018-06)