Bianca Miranda

Dedicated and results-driven Operations Manager with over 11 years of experience leading cross-functional teams, optimizing processes, and driving operational excellence. I am eager to bring my leadership and strategic problem-solving skills to a forward-thinking organization that values innovation, collaboration, and growth. I am committed to contributing to the company's long-term success, building strong relationships, and making a meaningful impact while continuously developing my skills.

Account Manager at Terra Financial Services (2025-05 – Present)

Serve as primary point of contact for a portfolio of property management company clients, each overseeing multiple properties under one main account, and in some cases managing multiple client relationships simultaneously. Handle full-cycle accounts payable, including invoice processing and invoice management for all properties under each client account. Perform vendor reconciliations, bank reconciliations, and credit card reconciliations to ensure accurate financial records. Process vendor payments via check runs, ACH transfers, and wires, regularly handling disbursements totaling thousands of dollars. Manage recurring payments and high-volume electronic transactions across client accounts. Communicate directly with vendors and clients to resolve payment inquiries, discrepancies, and account questions.

Prepare

Excel-based financial reports and run approval reports for client review.

Utilize

Yardi, Elevate, Monday.com, and other financial and property management software platforms to manage daily account operations.

Community Manager (CAM)- Lighthouse Pointe at Equity Lifestyle Properties (2022-02 – Present)

Manage daily property operations for 435 units. Maintain 5% or lower AR Delinquency each month along with 5% vacancy or lower. Complete move outs and early termination lease breaks. File and maintain collection accounts from past residents through Hunter Warfield. Organize monthly budgets for properties, order supplies for maintenance and office staff within budget. Create property notices, legal notices and lease addendums. Create and post monthly late fees, 5 day demand notices for homeowners and 7 day notices. On board and train new employees of all positions (leasing- manager roles). Distribute company policies and procedures to a team of 5. Conduct quarterly reviews for 5 employees. Review yearly bonuses/raises/benefit packages. Build rapport with on site vendors. Edit/Manage payroll time cards for 5 employees. Ensure teams are continuing education yearly, through the company's education program per fair housing.

Execute

Sales documents for onsite inventory homes. Handle all funds for home sale- cash or financed transactions. Process closing for home purchases and submit title transfer documents for new ownership. Conduct auctions for home to be sold or converted to a resale contract. Curate events targeted to our market for company exposure and resident relations. Create and publish monthly newsletter and ads for the community. Submit commission documents for completed home sales and lease renewals.

• Property Accounting Experience: Create purchase orders for all vendor jobs
• Processed and verified high-volume invoices accurately and efficiently to ensure timely payments
• Managed accounts payable (AP) cycle, including invoice entry, approval routing, and payment processing
• Reconcile vendor statements, researched discrepancies, and resolved payment issues
• Maintained accurate records of invoices, purchase orders, and payment transactions
• Completed month-end closing by preparing AP reports and reconciling accounts
• Ensured compliance with company policies and accounting regulations for invoice processing
• Collaborated with vendors and internal departments to address invoice discrepancies and payment inquiries
• Monitored aging reports and took proactive steps to avoid late payments and penalties
• Processed ACH, wire transfers, and check payments, ensuring proper documentation
• Conducted audits and financial reporting by providing invoice and payment records as needed

Multi-Site Property Manager (CAM) at Tzadik Management (2017-04 – 2022-01)

Manage 2 properties, total unit count of 300. Maintain 7% or lower AR Delinquency each month along with 5% vacancy or lower. Complete move outs, skips, and early termination lease breaks. Organize monthly budgets for properties, order supplies for maintenance and office staff within budget.

Lead weekly calls with Owner to review property operations and review financials for 3rd party operated community. Conduct monthly, biannual, and annual inspections for units to adhere to city safety requirements. Create property notices, legal notices and lease addendums.

Create and post monthly late fees, 3 day notices, 7 day notices. On board and train new employees of all positions (leasing- manager roles). Distribute company policies and procedures to a team of 6. Conduct quarterly review for 6 employees.

Review yearly bonuses/raises/benefit packages. Create purchase orders for all vendor jobs. Build rapport with on site vendors. Edit/Manage payroll time cards for 6 employees. Ensure teams are continuing education yearly, through the company's education program per fair housing.

Appointed as the contact for other managers and team members to reach out to for trainings and approvals. Filled in for Regional Manager's tasks and approvals during time away or vacations.

Assistant Property Manager at Tzadik Management (2016-12 – 2017-04)

• Organize and retain all expiring leases
• Manage property delinquency for 232 units
• File evictions for delinquent residents over one month past due
• Collect rent checks and record to tenants ledger
• Turn over balances due to the collection agency
• Organize monthly resident retention events

Leasing Manager at Tzadik Management (2016-08 – 2016-12)

• Create leases, make new keys, deliver move in packets with community information to residents
• Maintain occupancy to be 95% or higher and retain current residents
• Input prospects information into leasing software
• Experience with Yardi and Appfolio
• Screen applications and create move in proposal for move in costs
• Inventory inspection of apartments before move in's and after move out
• Create work orders for resident repairs
• Close work order with final repair and file
• Record and file Invoices for monthly expenses

Leasing Manager at Eagle Properties Lohman Apartments (2016-03 – 2016-08)

• Prepare leases, keys, and community information for new move in's
• Maintain high occupancy and retain current residents
• Enter customer information into leasing software
• Perform full inspection of apartments before move in's and after move out
• Record and file Invoices for company expenses

Customer Relations Representative at David Maus Toyota/Scion (2015-09 – 2016-03)

• Schedule and confirm appointments for owed merchandise on a New Vehicle Owner
• Deliver books, keys, warranty, and manuals to customers
• File and enter customer information into dealer program
• Perform full inspection of vehicle before delivery

Receptionist/Assistant & Freelance Makeup Artist at Salon Blondie Hair Salon (2013-06 – 2015-03)

• Answer phones, schedule and confirm appointments for clients
• Schedule meetings, educational classes, and update social media
• Assist Salon manager with client services and maintain cleanliness of salon
• Responsible for cash sales, deposits and daily balancing of cash drawer
• Schedule makeup appointments for Bridal Parties, Special effects, and Event makeup

National CAM - Certified Apartment Manager – GowithVisto, Online (2021-09)

– International Academy (2016-01)

Diploma – Greenway High School (2012-01)