Bianca Smuleac

With almost 4 of experience in customer relationships. Skilled in effective communication, problem-solving, and managing diverse customer needs to ensure satisfaction. Adept at handling challenging situations with professionalism and empathy, I thrive in fast-paced environments and excel at maintaining a positive customer experience. Passionate about providing solutions and contributing to the success of a customer-focused team.

Account Executive at Capital Depot (2026-01 – Present)

• Client relationship management
• Account portfolio management
• Invoice factoring operations
• Accounts receivable management
• Transportation/trucking industry expertise
• Credit and risk assessment
• Collections coordination
• Contract and document review
• Customer retention and satisfaction
• Problem-solving and conflict resolution
• Cross-functional collaboration
• Attention to detail
• Financial analysis and reporting

Accountant at Imperial Packaging (2022-01 – 2025-12)

• Processing purchase orders and managing inventory levels
• Coordinating shipments with vendors and customers, including tracking delivery status
• Generating shipping labels and documentation
• Scheduling deliveries and managing transportation logistics
• Resolving shipping issues and customer inquiries related to deliveries
• Data entry for invoices and purchase orders
• Maintaining accurate financial records and reconciling accounts
• Assisting with accounts payable and receivable processes
• Daily bank deposit
• Answering phone calls and emails related to logistics and accounting
• Opening and distributing mail
• Filing and maintaining important documents
• Providing administrative support to the logistics and accounting teams
• Maintaining office supplies and managing logistics-related administrative tasks

Compliance Agent at MSM Services Group (2020-01 – 2022-12)

• Daily Invoices Processing and Follow Up
• Client Meetings and Deal Processing
• File Investigation and Audits
• Qualification Files and Maintenance Records

Bachelor Degree in Pharmacy – Consantin Brâncuși University (2020-01 – 2024-12)