Bilal Sabir
Hospitality Operations Manager | STR & Airbnb Specialist | Guest Communication | End to End Operation | Property Management
Hire this person
Send a job offer directly to this candidate
About
Hospitality Operations and Short-Term Rental (STR) Specialist with 10+ years of experience across UAE hospitality, hotel operations, guest relations, reservations, revenue support, and property management. Experienced in Airbnb, Booking.com, Agoda, Expedia, VRBO, OTA management, PriceLabs, IDS Next, WINHMS, and Opera PMS. Skilled in guest communication, booking management, occupancy optimization, customer support, revenue support, and end-to-end property operations.
Experience
Operation Manager | Short-Term Rental Operations Specialist at Platinum Coast Hotel & Apartments (2025-04 – Present)
- Managed daily operations of short-term rental properties, ensuring seamless guest experiences.
- Responded to guest inquiries, booking requests, and support tickets in a professional and timely manner.
- Oversaw check-in/check-out coordination and guest onboarding processes.
- Maintained OTA listings, pricing updates, availability, and booking accuracy.
- Collaborated with property owners to improve operational workflows and guest satisfaction.
- Generated operational reports and monitored occupancy performance.
Property Manager | Short-Term Rental Operations Specialist at ONE HOMES (2024-09 – 2025-04)
- Managed end-to-end operations for short-term rental properties across Airbnb, Booking.com, Expedia, Agoda, and VRBO.
- Handled guest communication from inquiry to check-out, ensuring high guest satisfaction and positive reviews.
- Managed reservations, calendar synchronization, booking modifications, and cancellations across multiple OTA platforms.
- Coordinated housekeeping, maintenance, and vendor scheduling to maintain operational efficiency.
- Monitored occupancy, booking trends, and property performance to maximize revenue.
- Implemented dynamic pricing strategies using PriceLabs to improve occupancy and profitability.
- Resolved guest concerns and operational issues promptly to maintain service standards.
Property Manager at Al-Barsha Heights (2021-11 – 2024-08)
- Managed end-to-end operations for short-term rental properties across Airbnb, Booking.com, Expedia, Agoda, and VRBO.
- Handled guest communication from inquiry to check-out, ensuring high guest satisfaction and positive reviews.
- Managed reservations, calendar synchronization, booking modifications, and cancellations across multiple OTA platforms.
- Coordinated housekeeping, maintenance, and vendor scheduling to maintain operational efficiency.
- Monitored occupancy, booking trends, and property performance to maximize revenue.
- Implemented dynamic pricing strategies using PriceLabs to improve occupancy and profitability.
- Resolved guest concerns and operational issues promptly to maintain service standards.
STR Revenue & Property Management at Fortune Group of Hotels (2018-01 – 2021-11)
- Managed property listings across Airbnb, Booking.com, Agoda, Expedia, and VRBO.
- Utilized PriceLabs and market analysis to optimize nightly rates and maximize revenue.
- Monitored occupancy rates, ADR, RevPAR, and booking performance metrics.
- Managed reservation systems and PMS platforms including IDS Next, WINHMS, and Opera PMS.
- Coordinated with housekeeping and maintenance teams to ensure property readiness.
- Improved guest experience through proactive communication and issue resolution.
Education
BBA – London Institute of Hospitality & Management (2014 – 2017)
